Vet Consultation Services Technician - Overland Park, KS
: Job Details :

Vet Consultation Services Technician - Overland Park, KS

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is On-Site at the location detailed in the job post.

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core valuesCaring, Inclusive, and Courageouswe foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. At Hill's we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. If you're interested in work that matters, fueled by passion for pets, we invite you to apply. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition that's a step ahead so pets and pet parents can enjoy every day together. As the US #1 Veterinarian Recommended pet food brand, knowledge is our first ingredient with 220+ veterinarians, PhD nutritionists and food scientists working to develop breakthrough innovations in pet health. Hill's Veterinary Consulting Services Technician partners with VCS consulting Clinicians to provide technical services in nutritional counseling and Hill's product support to veterinary healthcare professionals in North America and as well as support our internal Hill's employees. This position reinforces the appropriate usage, awareness, and endorsement of Hill's products in dietary management. In addition, this position receives feedback from Hill's customers and communicates that feedback to the company.

What You Will Do:

• Respond to inquiries and complaints via phone calls and emails from veterinary professionals and Hill's employees
• Assess the contact's needs to determine the first step in answering questions and call deposition
• Techs can provide product information and feeding details for non-complicated cases
• Provide Veterinary Health Care Team members with support on company policies and service procedures
• Action follow-up items to ensure the customer's needs are met
• Provide information relative to Hill's product changes, new products' attributes, and current marketing promotional information
• Maintain technical knowledge and professional certifications to assure high standards for accurate and consistent responses to internal and external customers
• Participate in presentations of VCS services and case consults, participate in projects, and collaborate with other departments on engagement activities, which add value to the business while developing career skills and relationships across the organization

Minimum Education Required: High School/GED

Job Category: Technician

Additional Qualifications/Responsibilities:

• Required Qualifications: Credentialed Veterinary Technician with an active license
• At least 2 years of clinical experience in an veterinarian environment
• Proficient in typing while talking to document calls
• Proficient in Google Suites, MS Word and Excel
• Strong relationship building and teamwork skills
• Perform elementary nutritional arithmetic such as calculations of water and energy requirements and food requirements based on dietary caloric density
• Proficient in medical terminology
• Preferred Qualifications: Bachelors degree
• Excellent communication skills
• Good writing skills
• French speaking

Compensation and Benefits:

Salary Range $52,000.00 - $70,000.00 USD Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles. Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

City: Overland Park

State: Kansas

Job Code: Technician_Technician

Company: Colgate-Palmolive

Salary Range: $45,000-$60,000