Technology Support Specialist
: Job Details :

Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment. As a Technology Support Specialist at JPMorgan Chase in Corporate Sector Infrastructure Platforms, you are a key part of a team that leverages best practices to support day-to-day technology activities. Your role involves assisting and troubleshooting hardware, software, and technology issues within the firm. You are committed to executing with efficiency and are focused on continuous improvement in service delivery, all while upholding a high level of customer satisfaction. Job responsibilities Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures Utilizes established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality A...Support Specialist, Technology, Support, Specialist, Banking, Hardware