Title: Customer Service Rep Location: Fully remote role after Onsite Training - Oriskany, NY Training will be in-office: after training only required to come into the office once a month, or on an as needed basis (if electricity or internet goes out). Training will be about 4 weeks. Pay Rate - $20.00/hr Schedule: Monday - Friday | 8:00am to 5:00pm EST Contract Length: 6 months | Extension + Conversion Opportunities Available Position Requirements:
- 1-2 Years of customer service experience/phone experience, or equivalent. Will accept customer facing experience as well (fast food, etc.)
- Requires a high school diploma or equivalent
- Basic computer literacy - Microsoft office experience
- Attention to detail
Job Description:
- Handle intake calls for FMLA claims and leaves.
- Determine eligibility for FMLA and other leaves during intake call.
- Promptly review new FMLA and Company Leave (Bereavement, Jury Duty, Etc.) notices and act upon them within documented timeline standards.
- Complete eligibility decisions during intake.
- Gather pertinent data when necessary from employee or other supporting systems.
- Identify and evaluate leave specifics and make initial case decisions - approve or deny.
- Perform leave follow-ups as required with employee, employer or healthcare provider. This may include recertification of a serious health condition, intermittent claim tracking, confirmation of actual return-to-work, etc.
- Perform standard communication (phone calls, emails, and letters) to appropriate parties throughout the duration of the leave.
- Consistently updates FML and Leave applications to accurately reflect leave status and ensure that appropriate diary documentation exists.
- Respond to employee and employer inquiries regarding the status or availability of FML and Company leave.
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