Patient Support Service Representative
: Job Details :

Support inbound and outbound phone lines for the pharmacy. Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals. Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail. Accurately and completely capture information and update systems appropriately. Be flexible, organized and able to comply with constantly changing program business rules. Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution. Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient's satisfaction. Provide availability, tracking and shipping information for patient's medication as needed. Respond to program inquiries from patients, authorized representatives, healthc...Representative, Support, Patient, Patient Services, Service, Healthcare, Retail