Job Location : Chicago,IL, USA
We are seeking an experienced and mission-driven Chief Operating Officer (COO) to lead and scale day-to-day operations across our organization. The COO will oversee clinical and non-clinical operations, drive performance metrics, lead strategic initiatives, and ensure exceptional care delivery across all locations and platforms. This person will serve as a key thought partner to the CEO and a culture-setter for the broader team.
Key Responsibilities:Lead operations across all clinical locations, virtual services, and corporate departments.
Collaborate with clinical leadership to ensure smooth integration of care delivery and operational processes.
Establish and scale systems, SOPs, and KPIs to ensure operational excellence, compliance, and efficiency.
Partner with finance to manage budgets, optimize unit economics, and improve profitability.
Oversee talent planning and performance management for field and central ops teams.
Drive strategic initiatives related to growth, M&A integration, technology implementation, and expansion.
Serve as a cultural leader who reinforces mission, accountability, and cross-functional collaboration.
Ensure compliance with all state and federal healthcare regulations and payer requirements.
10+ years of senior operational leadership experience, preferably in behavioral health, healthcare services, or multi-site care delivery.
Proven track record scaling operations in a growth-oriented environment (PE-backed, VC-backed, or enterprise).
Strong understanding of behavioral health models, payer landscape, and regulatory requirements.
Exceptional leadership and communication skills; able to inspire and align diverse teams.
Experience with healthcare compliance, EMR systems, quality initiatives, and patient experience metrics.
Bachelor's degree required; MBA, MHA, or related advanced degree preferred.