Call Center Customer Experience Specialist I
: Job Details :

Provides customer service via the telephone for routine inquiries and concerns from customers and branches regarding banking products and financial services. ESSENTIAL FUNCTIONS: Assist customers and branches needing technical assistance with all Bank related business products such as Online Banking, IVR, ITM, etc. Assist customers and branches with inquiries by electronically retrieving information regarding the customer account and transactions in question while following Bank, regulatory and legal compliance requirements. Effectively assist customers and branches with concerns and/or difficult problems while working toward resolution and referring to supervisor/manager as needed. Work to achieve continued satisfaction and retention of existing customers by promoting and educating them relative to products that will further benefit their banking experience with RCB Bank. Navigate a computerized system of tracking, information gathering and/or troubleshooting while analyzing problems ...Customer Experience, Call Center, Specialist, Customer Service, Experience, Retail, Banking