Customer Care ~ Call Center Representative
: Job Details :

#x 9; Receive inbound activity through phone, mail, email or chat and respond accurately, promptly and efficiently. Communicate professionally with consumer inquiries/complaints by composing written documentation and choosing the appropriate letter to acknowledge receipt of complaints and, when appropriate, provide resolution updates; achieve department metrics and standards. Demonstrate a high level of entry and accuracy while processing product inquiry or complaint information. Enter consumer information and document the nature of the call into the designated complaint management system. Classify product complaint according to the Standard Operating Procedures (SOP) in a highly accurate and timely manner. Escalate critical and reportable complaints to Quality and Pharmacovigilance teams to initiate an investigation. First Point Person for issues escalated by Customer Service (if issue is consumer related and not account specific). Qualifications: Excellent communication skills (verba...Customer Care, Representative, Call Center, Customer Service, Retail, Staffing