Guest Services Manager
: Job Details :

Under the Hotel Manager's direction, this role oversees Front Desk operations, focusing on five-diamond guest service, talent management, and team relations. The manager ensures compliance with all employment applicable federal, state and local employment related laws, and is expected to act with initiative, professionalism, integrity, and confidentiality. They support the Monarch Casino Resort Spa's Vision, Mission, and Values, inspiring others to pursue these goals. Responsible for managing the performance of the Front Desk to meet department and property business objectives. Coaches and manages Team Members. Responsible for scheduling, training and any coaching or disciplinary matters in relation to company and department policies. Assumes the responsibility for the accurate completion of all shift work in accordance with Monarch standards. Resolves guest complaints and ensures guest satisfaction. Completes reports and projects as assigned by Hotel Management. Works closely with oth...Guest Service, Manager, Guest, Retail, Team Member