Salary : $37,739.00 - $48,115.00 Annually Location : Pittsboro, NC Job Type: Full-Time Job Number: 2024-00277 Department: Social Services Opening Date: 08/11/2025 Closing Date: 8/25/2025 11:59 PM Eastern FLSA: Non-Exempt WELCOME TO CHATHAM COUNTY'S APPLICATION PROCESS. To Apply: Become a part of the best local government in North Carolina click Apply in the top right corner. All sections of the application, including work experience, MUST be completed. Please include the last ten (10) years of employment history. Incomplete applications may be rejected. Applications are stored on a secure site accessible only by authorized personnel. Your application can be saved and used to apply for more than one (1) job opening. Chatham County is an equal opportunity employer and will consider reasonable accommodations as required by law. Chatham County participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Chatham County does not offer sponsorship of job applicants for employment-based visas or any other work authorization for our positions at this time. *Please Note: After submitting your application:
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If you have issues with submitting your application, please contact Neogov Applicant Support at 1-855-###-####. Return to the Job Description Are you passionate about helping others and making a meaningful impact in your community? We're looking for a dedicated and service-oriented individual to play a vital role in ensuring that individuals and families receive the support they need. As part of a growing county that values both personal and professional development, you'll enjoy outstanding benefits, a thriving wellness program, and the opportunity to work with a supportive and collaborative team. This position involves a variety of administrative responsibilities, including client screening, answering our multiline switchboard, handling documentation and mail processing, and maintaining smooth communication between clients and case workers. If you thrive in a fast-paced, people-centered environment and want to be part of a team that's making a real difference, we'd love to hear from you. The primary purpose of this position is to serve at the front reception desk and to provide administrative support to the Family Services and Economic Services Divisions at the Department of Social Services. This position has direct public contact. Public contact includes but is not limited to, screening clients in person or by phone to determine needs, explaining programs and eligibility requirements, ensuring the appropriate case workers are notified, collecting necessary documentation from clients, answering the agency's multiline switchboard, and processing and delivering mail to the agency. The processing of mail rounds also includes delivering mail to the post office daily and accepting deliveries. Employees are generally assigned a primary administrative responsibility, however, cross-training in other areas may be required. This position reports to the Economic Service Supervisor. **NOTE** Two professional references are required. Essential Functions
- Work directly with the public and all visitors who visit the agency;
- Screen clients to determine the appropriate program(s) needed and explain the program(s) offered through the Department of Social Services (phone calls must be screened and routed to the appropriate employee or program);
- Records and logs all visitors into iiReception and looks clients up in Northwoods and NCFAST;
- Process all daily incoming and outgoing mail and deliver to appropriate staff via a document management system or the post office daily and deliver any paper copies of mail to the appropriate staff;
- Provide backup, as needed, to co-workers in Administrative Services/mail;
- Serve on a shelter team during hurricanes, storms, and natural disasters as determined by Emergency Management;
- Performs other duties as assigned.
Minimum Qualifications High school diploma or GED and at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience. Knowledge, Skills, and Abilities
- Ability to perform work accurately and have strong attention to detail;
- Strong math and computational skills;
- Excellent listening skills and the ability to accurately follow instructions;
- Ability to manage day-to-day tasks independently and be a self-starter;
- Strong organizational and time management skills;
- Ability to perform work efficiently and effectively;
- Demonstrated computer proficiency and flexibility to accommodate varied task assignments;
- Ability to manage conflict and remain neutral and fair;
- Ability to plan and coordinate;
- Ability to deal tactfully with others and to exercise good judgment in appraising situations and making decisions;
- Ability to be flexible and work as a team player with a demonstrated willingness to assist others;
- Ability to demonstrate good verbal and written communication skills;
- Ability to demonstrate excellent customer service with the ability to work with a diverse group of individuals and provide equitable treatment to all;
- Skill in operating standard office equipment such as computers, phones, multiline switchboards, fax machines, and scanners;
- Ability to learn and perform work using local and state technology systems including NCFAST, X Cloud, Northwoods, iiReception, Microsoft Office programs including Excel and Access databases, internet browsers, virtual meeting platforms such as Microsoft Teams and Zoom, and other commonly used electronic programs;
- Ability to establish and maintain effective working relationships with county officials, department heads, peers, associates, and the general public.
Physical Requirements This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking, hearing, use of hands and fingers, handling, feeling, reaching with hand and arms and repetitive motions, frequently requires walking and occasionally requires standing, stooping, kneeling, crouching, crawling, pushing, pulling and lifting; work has standard vision requirements; work requires vocal communication to express or exchange ideas by means of spoken word; work requires hearing to perceive information at normal spoken levels; work requires preparing and analyzing written or computer data, using measuring devices, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately quiet location (e.g. business office). Special Requirements Must possess a valid North Carolina driver's license. Must complete all applicable required training including Confidentiality, Civil Rights, FEMA and Red Cross Shelter Training, Bloodborne Pathogens, NCFAST Core Functions, Level 1, and other state trainings, new employee orientation, and Chatham County Department of Social Services Policy and Procedures. Some travel to local or state meetings may be required. Chatham County is fully committed to equal employment opportunity (EEO) principles and issues this anti-discrimination/EEO compliance clause to support and maintain employee's rights and responsibilities relating to equal employment. The core of equal employment opportunity is the right to work and advance on the basis of merit, ability, and potential, free from prejudice or discrimination. In accordance with the applicable anti-discrimination statutes, executive orders, and other authorities, Chatham County protects employees against discrimination, to the fullest extent of law, on the basis of race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity, age, disability, genetic information, marital status, political affiliation, whistleblower activity, parental status, and military service (past, present, or future), and against retaliation for participation in EEO activity or opposition to discrimination. Chatham County has over 600 employees who play an important role in planning, designing, and maintaining government programs while delivering good customer service and maintaining fiscal responsibility. Our employees are our greatest asset, and we place a high value on training, so employees are well-educated and well-trained. Sure, while various career opportunities exist, none are as rewarding as working for Chatham County. We offer a competitive benefits package to full-time employees (working 30+ hours per week) including health care, dental, vision, retirement, 401(k), flexible spending accounts, life insurance, long-term disability, holidays, and paid leave. To learn more details, visit the on our website.