Technical Service Representative
: Job Details :

Maintain proficiency in product knowledge/troubleshooting and customer instruction. Verbally respond promptly to incoming customer telephone calls in a telephone queue and emails. Perform troubleshooting diagnostics on company products via telephone. Address complaints concerning product performance, referring complaints of service failures to designated departments for investigation. Accept parts orders by completing telephone and online requests. Return calls from messages left by customers. Perform clerical duties that support customer satisfaction. Utilize problem solving skills and make decisions for Tier 1 Technical Service Representatives on product concerns that cost less than $10,000 Work in a fast-paced environment and multi-task using computer software during customer discussions Qualifications Education and Experience: Associate Degree in business-related field or equivalent work experience 3 years Customer Service experience required. Bachelor Degree in business-related fi...Technical, Representative, Customer Service, Service, Manufacturing, Retail