Reporting to the Manager of Patient Navigation, the Patient Navigation Specialist plays a vital role in assisting both new referrals and existing patients to seamlessly transition to placement and/or respite. EDUCATION AND QUALIFICATIONS:
- Bachelor's Degree and/or 5 years' experience with Medicaid for facility placement.
- Previous experience in healthcare and/or social services preferred.
- Ability to network and build relationships with community resources.
- Experience in a healthcare setting working with patients and families.
- Must possess a valid driver's license and be able to travel within the community.
ESSENTIAL JOB RESPONSIBILITIES:
- Communicates and works with social workers, patients and families to facilitate placements.
- Coordinates with Social Workers, Nurses, Physicians, hospital case managers, and community resources to find, secure and facilitate placement of patients in assisted living and skilled nursing homes.
- Obtains necessary paperwork and forms for ALF and SNF placements such as 3008 Medical Certification for Nursing Facility/Home, 1823 Form, etc.
- Establishes and maintains strong relationships with facility contacts and hospital case managers in an effort to provide seamless placements.
- Complete Bereavement assessment in a timely manner for all yellow team patients.
- Assist RN Liaisons in hospitals with placement issues, family dynamics, and other various tasks as requested.
- Performs accurate and thorough documentation in patients EMR in a timely manner.
- Coordinate with patient/family and team to determine desired facility for respite requests.
- Assist in coordinating IPU placement of patients.
- Work closely with GHS provider representatives and Nurse Care Coordinators in hospitals to assist case managers with placements of existing GHS patients.
- Work closely with GHS provider representatives and Nurse Care Coordinators in hospital to assist hospital staff with placement/discharge needs of potential GHS patients.
- Escalate DCF/Placement barriers to Manager of Patient Navigation.
- Oversees gathering of documentation needed for application to Med Assist for those who will need Medicaid for placement.
SKILLS AND COMPETENCIES:
- Strong Microsoft Office computer skills required.
- Experience with electronic medical record charting.
- Must possess excellent attention to detail and organization.
- Excellent communications skills including face to face, telephone, and written communication.
- Strength in successfully interacting with patients, patient families, provider representatives, Nurse Care Coordinator and agencies while presenting a positive and professional image.
- Demonstrate confidentiality, sensitivity, and flexibility.
- Ability to work with little supervision while demonstrating a high degree of discretion and independent judgment.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.