Help Desk Technician
At Granger, we know our people are our greatest asset. We treat each other and our customers with respect, kindness and fairness. Here, we live by the Golden Ruletreat others the way you want to be treated.
Were invested in you!
- Annual bonus
- Up to 15% 401(k) contribution with no matching strings attached
- 12 days (96 hours) of paid time off (PTO) within the first year
- Holiday pay
- Medical, dental, vision, life, short term and long-term disability coverage
- Safety and care for our employees are core values
- Ongoing training and career ladders for advancement
Schedule:
- Monday - Friday 8:00 am - 5:00 pm, in office
Job Summary:
- Assist associates via phone, email, through the support portal and onsite to troubleshoot and resolve first and second level incidents and requests
- This includes, but is not limited to, workstation setup, updating software, hardware installation and travel to remote sites
- Assist project teams with technical issues and implementations
- Regularly check the ticketing system for new and ongoing issues and document all actions taken and resolutions provided
- Support associates with basic network connectivity issues and assist associates in connecting to the network
- Assist in maintaining IT inventory and asset management by tracking the distribution and return of IT equipment
Qualifications:
- Associates degree in a technical field or 2+ years IT Help Desk experience working in remote and in-person settings
- Basic knowledge of Microsofts core business applications (Outlook, Teams, SharePoint and OneDrive) and operating systems
- Basic understanding of IT support tools (ServiceDesk Plus, IT glue, NinjaRMM), techniques and how technology is used to provide IT services
- Ability to travel as needed to perform duties
- Ability to perform physical requirements of position and pass a physical and drug screen including marijuana (pre-employment and random)
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws.