Customer Service, Operations & Sales Manager
: Job Details :

On-Site- Brandon,MS

If you are an exceptional leader ready to make a significant impact, apply with your resume and a cover letter to ...@kingairnation.com detailing quantifiable achievements in sales, operations, or customer service management. Applications received through LinkedIn will be disqualified without following up with resume and cover letter send to the email provided.

We are an equal-opportunity employer and welcome exceptional applicants from all backgrounds.

King Air Nation is seeking a results-driven Customer Service, Operations & Sales Manager to lead our parts business. This critical role requires a proven leader who can drive revenue growth, deliver world-class customer service, and ensure operational excellence. You will be accountable for all aspects of quoting, purchasing, repairs, and shipping/receiving while leading both the existing and growing fulfillment and sales teams.

Key Responsibilities

• Leadership & Sales Management: Build, mentor, and inspire a high-performing team. Develop and execute a comprehensive sales strategy to exceed aggressive revenue targets, manage key customer relationships, and expand into new markets.
• Operational Excellence: Direct all quoting, purchasing, and logistics activities with precision and compliance. Optimize workflows to reduce turnaround time and ensure all transactions meet regulatory standards.
• Customer Experience: Serve as the escalation point for complex issues and ensure a seamless, high-quality experience for all customers.
• Collaboration: Work cross-functionally with supply chain, technical staff, and leadership to ensure smooth operations.

Key Competencies & Expectations

We are looking for a candidate who embodies the following competencies and can deliver on key results:

• Excellence Orientation: Relentless drive for results and high standards.
• Sales Leadership: Mastery of business development and deal closing.
• Process Optimization: Continuously improves workflows and achieves efficiency gains.
• Customer Obsession: Delivers world-class service and earns trust.
• Accountability: Extreme ownership—no excuses.
• Data-Driven Decision Making: Uses metrics to drive continuous improvement.

Our ideal candidate must have a proven track record of achieving specific goals, including 20%+ year-over-year revenue growth, a quote turnaround time in the top 10% of the industry, and 99%+ on-time order fulfillment.

Required Qualifications

• Minimum of 5 years of success in operations, customer service, or sales leadership within aviation, aerospace, or technical parts distribution.
• Demonstrated track record of exceeding multi-million dollar annual sales and/or operational KPIs.
• Proven ability to recruit, develop, and retain a high-performing team.
• Advanced knowledge of quotes management, purchasing, repairs, logistics, and aviation compliance.
• Experience developing sales strategies, managing pipelines, and building key customer relationships.
• Strong analytical, negotiation, and communication skills.

What We Offer

• Competitive salary plus an uncapped performance-based bonus.
• Comprehensive health and vision insurance with optional dental, LTD & STD life insurance - add ons.
• 401K Retirement Savings Plan with Profit Sharing Contribution when applicable.
• Opportunities for professional development and fast-track advancement for elite contributors.

Company Culture

We are relentless in our pursuit of operational and commercial excellence. If you are a top performer with a proven track record who thrives in an environment of high standards and accountability, this is the role for you. Only those who consistently demand the best of themselves and their team will succeed.

Task: If you are an exceptional leader ready to make a significant impact, apply with your resume and a cover letter to ...@kingairnation.com detailing quantifiable achievements in sales, operations, or customer service management. Applications received through LinkedIn will be disqualified without following up with resume and cover letter send to the email provided.

We are an equal-opportunity employer and welcome exceptional applicants from all backgrounds.