Assistant General Manager (Property Management)
: Job Details :


Assistant General Manager (Property Management)

Certes Partners

Job Location : New York,NY, USA

Posted on : 2025-08-14T04:12:35Z

Job Description :

About the Role

We are seeking a highly organized, detail-oriented, and service-driven Assistant General Manager (AGM) to support the daily operations of a luxury high-rise residential property in Harlem. The AGM plays a critical role in ensuring operational excellence, superior resident satisfaction, and efficient use of property management technology.

Key Responsibilities

Resident Experience & Communication

  • Serve as a primary point of contact for residents, delivering prompt, professional, and solution-oriented service
  • Respond to resident concerns, maintenance requests, and escalations using Carson Living and Entrata
  • Maintain and monitor resident communication via email, text, and in-app messaging tools

Operations & Administration

  • Assist the General Manager in the day-to-day oversight of the building's operations, including vendor coordination and staff scheduling
  • Track and manage tasks, leasing, and team initiatives using Trello

Leasing & Financials

  • Support leasing activity, renewals, and resident onboarding through Entrata
  • Help track receivables, delinquencies, and resident billing
  • Assist with budgeting and monthly reporting as required

Team & Vendor Management

  • Provide guidance to front desk, maintenance, and concierge teams when needed
  • Assist with scheduling and oversight of contracted services (cleaning, pest control, HVAC, etc.)
  • Coordinate with vendors for work orders, deliveries, and on-site service

Qualifications

  • 2–4 years of property management or hospitality operations experience
  • Familiarity with luxury or Class A residential assets strongly preferred
  • Proficiency in Entrata, G-Suite, Carson Living, and Trello
  • Strong communication skills and a customer-first mindset
  • Ability to prioritize, multitask, and maintain composure under pressure
  • Flexible schedule and availability to handle after-hours emergencies, if needed

Benefits

  • Competitive salary and performance incentives ($90,000 Base)
  • Comprehensive health, dental, and vision insurance
  • Professional development opportunities
  • Work in a premier Manhattan property with a best-in-class team

Join us in delivering a luxury lifestyle experience to residents in one of New York City's most iconic residential addresses.

Apply Now!

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