Position Summary
The Region Administrator position is a full-time position. This position will support multiple field leaders and will report directly to the Director of Operations. This position is in-office and located in the Marketplace Chaplains' National Care Center in Plano, Texas.
Essential Functions and Responsibilities
Customer Account Management
- Working in tandem with field leaders, responsible for E2E client account management in client relationship management software including company information, contacts, billing and fee information, company demographics, strategic care plans, Chaplain information and all supporting documentation and files.
- Responsible for initiating and managing the E2E billing process for client companies. Leads billing issue resolution with Accounting, field leaders and Executive Vice Presidents.
- Prepare monthly Company Employee Care Reviews/Reports for Division field leaders.
- Prepare custom company reports for a select set of strategic companies.
Region Field Leader Support
- Provide direct support to the Region Executive Vice President and field leaders.
- Problem solving, project planning, and development and execution of stated goals and objectives.
- Provide Tier 1 business and technology support for Field Leaders on job-related tasks, applications, and processes with a sense of urgency and within the agreed Service Level Agreement.
- Prepare scheduled and/or ad hoc statistical and narrative reports; performs basic information gathering and analysis and/or forecasting, as specifically directed.
- Prepare standard Region and Division KPI's and metrics reports.
- Administrative support for the field recruiting process.
- Prepare and present business information, resources and critical updates on Region Meetings.
- Manage cross-regional initiatives and special projects as needed.
- Conduct Admin-related training for new field leaders and task-related continuing education for existing field leaders
- Responsible for coordinating assistance for field leaders from the appropriate National Care Center Headquarters Department.
Requirements
- Bachelor's degree or equivalent experience.
- Proficiency in Microsoft Office Suite.
- Intermediate - Advanced proficiency in Excel.
- Proficiency in database concepts, systems and software.
- Adaptable to agile systems.
- Demonstrated ability to interact professionally with diplomacy, patience, and courtesy with diverse groups.
- Demonstrated skill to establish and maintain effective, cooperative, and collaborative working relationships while providing exceptional customer service.
- Demonstrated excellent oral and written communication skills to communicate and interact effectively with leadership, colleagues, chaplains, employees, and visitors.
- Demonstrated experience in a fast-paced, high-volume environment.
- Demonstrated skill in working independently and with teams.
- Demonstrated skill in completing assignments with minimal supervision and/or direction.
- Demonstrated skill in analyzing information to define and follow up on problems or objectives.
- Ability to identify solutions and independently act toward solving problems.
- Demonstrated skill in interpreting and applying processes and procedures.
- Demonstrated skill in project management, strategic, analytical, and critical thinking.
- Demonstrated skill in time management to complete assignments accurately in a timely manner with interruptions and competing priorities.
- Must be able to adjust priorities quickly, multitask and have excellent organizational skills.
- High attention to detail and organization.
- High Emotional Intelligence.
- Preferred experience in Microsoft Dynamics 365 CRM.
- Preferred experience in Workday.
- Preferred experience with Data visualization tools (e.g., PowerBI).
Work Environment
This position operates in a professional air-conditioned office environment with exposure to fluorescent and LED lighting as well as VDT illumination. Noise levels are low to moderate.
Physical Demands
- Ability to lift and carry up to 20 lbs. at a time.
- Ability to sit for long periods, sometimes up to 3 ½ hours at a time.
- Ability to make repetitive substantial movements (motions) of the wrists, hands, arms and/or fingers.
- Ability to communicate in written or verbal modalities to serve the internal and external customers.
- Ability to stoop, kneel, bend, walk, stand, and move about intermittently throughout the day to retrieve documents and collaborate with others.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Conditions of Employment
Must pass a pre-employment background check.
This role is not eligible for remote work, telecommuting, virtual or home-based work.