Case File Processor
: Job Details :

Diversified Services Network, Inc. (DSN) is seeking a full-time Case File Processor to join our team in Springfield, IL! We offer full benefits, PTO, 401k, and more!

This position prepares foster care applications for a title IV-E eligibility determination by collecting the required documentation to satisfy the eligibility requirements. This is accomplished by utilizing multiple systems including but not limited to: Department of Children and Family Services' Child Welfare systems (CYCIS & SACWIS), Department of Human Services/Healthcare and Family Services' systems (PACIS, IES, KIDS), Social Security Administration system (SOLQ), and Department of Labor systems (DOL/AWVS). In addition, Case Managers and Supervisors are contacted to resolve discrepancies or request additional information.

This position requires the ability to multi-task and to adapt to changes daily. Candidates for this position must be very detail-oriented and possess the ability to process, discern, and retain information across multiple sources. Reading comprehension is a must. The ability to assess a process or situation and recommend an enhancement or change is a plus.

Preparing Case Files for Submission to the DCFS Eligibility Determination Unit Job Duties:

The expectation for a fully trained Case File Processor is to complete an average of at least 7 cases a day and with a less than 5% error rate.

Required Skills

• Excellent verbal and written communication skills.
• Attention to detail.
• Organizational skills.
• Ability to take direction and follow instructions.
• Critical thinking skills.

BENEFITS:

• 401(k)

• Dental insurance

• Vision Insurance

• Disability insurance

• Employee assistance program

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Paid Holidays