Join to apply for the Service Consultant/Writer For Franchise Car Dealership role at Northwood Auto Plaza
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Join to apply for the Service Consultant/Writer For Franchise Car Dealership role at Northwood Auto Plaza
Due to our tremendous growth, we need to add an experienced Service Consultant/Writer position now to meet our increased customer demand. If you are ready for a career with growth potential, then we want to speak with you! Best of all, we need the right person to start immediately.Service Advisor - Job Responsibilities
- Greet customers and assist them with any inquiries they may have.
- Daily responsibilities will include answering phones, scheduling appointments, writing estimates, ordering parts, completing repair orders, collecting money.
- Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
- Consult with customer on applicable service specials.
- Prioritize required services, and be prepared to provide options upon request.
- Clearly document customer declines for services and ask for follow-up on future service considerations.
- Effectively communicate to keep the customer informed on completion times, service expenses, and possible changes.
- Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
- Provide concierge support for all owner inquiries to assure the customer has a positive service experience.
- Spend quality time developing rapport with customers.
- Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.
- Perform any additional related duties as required and/or assigned by the Service Manager
Service Advisor - Requirements
- As a Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver.
- Must have previous Automotive Service Advisor experience required.
- Computer proficiency on relevant platforms is a plus (ALL DATA, MITCHELL, DEALERTRACK).
- Valid driver's license with clean driving record (DMV Printout Required)
Service Advisor - Job BenefitsWe provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:
- Strong pay plan with compensation based upon experience
- Medical Insurance Benefits
- Retirement plan with employer match
- Paid Vacation
- A Professional and Respectful Work Environment
- Top Training Provided
- Employee discounts and packages
We are an equal opportunity employer and a drug free environment.Seniority level
- Seniority levelMid-Senior level
Employment type
Job function
- Job functionConsulting, Information Technology, and Sales
- IndustriesHospitality
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