Guest Services Director
: Job Details :

Join to apply for the Guest Services Director role at Complete Care

1 day ago Be among the first 25 applicants

Join to apply for the Guest Services Director role at Complete Care

• Experience In Geriatric Care Is Preferred.

• Full Time
• 1st Shift
• MOD Rotation Required
• Experience In Geriatric Care Is Preferred.

Complete Care at Heritage is a pillar in the community of Baltimore, MD. We approach every day with one goal: To improve the lives we touch through high-quality healthcare and extraordinary compassion.Why work for us?

• You will have the opportunity to build a career with an established, highly successful organization in a caring and compassionate environment.
• We are committed to your growth and success.
• Come join employees who have become family!
• Work today, get paid today!

Now Hiring: Guest Services Director- A flexible, resident-focused position that ensures the needs of residents are met or exceeded by performing a wide variety of customer-focused tasks that vary with facility needs.Responsibilities:

• Work closely with the Admissions, nursing staff, dietary, activities, and Social Services to assist in the transition of new residents and their families to the facility.
• Chart Document any applicable required care and/or socialization, answer call lights and handle residents' needs as appropriate within their scope of abilities.
• Communicate appropriately with Nurses and Aides regarding resident's needs (i.e. medication requests, toileting, dietary needs, and any other requests that require special licensing/certifications to perform).
• Participate in resident individual and group activities.
• Complete other duties as requested by the Administrator and/or Director of Nursing.

Qualifications:

• Ability to work independently or part of a group.
• Computer knowledge.
• One year experience in a customer service position.
• Experience in working with vulnerable adult population or equivalent.
• Specialized training or experience in geriatric care or gerontology is desirable.
• Must have High school Deploma or equivalent, and be able to pass a background test.

Complete Care at Heritage is an equal opportunity employer.Now Hiring: Guest Services Director7.25.25Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Health Care Provider
• IndustriesHospitals and Health Care

Referrals increase your chances of interviewing at Complete Care by 2x

Sign in to set job alerts for “Director of Guest Services” roles.

White Marsh Station, MD $100,000.00-$120,000.00 5 days ago

Windsor Mill, MD $75,000.00-$95,000.00 1 month ago

Director, Customer Success and Service TransformationDirector, Customer Success and Service TransformationDirector, Customer Success and Service Transformation

Baltimore, MD $140,000.00-$160,000.00 1 month ago

Director, Customer Success and Service Transformation

Baltimore, MD $60,000.00-$75,000.00 2 weeks ago

Director, Customer Success - Onboarding & Adoption

Maryland, United States $209,000.00-$313,000.00 4 days ago

Annapolis, MD $43,888.00-$93,574.00 2 weeks ago

Operations Enrollment Leader (Baltimore, MD)Customer Service Representative Supervisor - SeasonalCustomer Service Supervisor - TS/SCI W/ POLY

Annapolis Junction, MD $51.00-$69.00 1 week ago

Assistant Director, Service & Operations - Accelerated ProgramService Manager - Commercial / Industrial Boilers

Sykesville, MD $100,000.00-$135,000.00 1 month ago

Sr. Manager, Technical Service Excellence (Sparks, Maryland)

Sparks, MD $143,900.00-$237,600.00 1 month ago

White Marsh Station, MD $18.00-$22.00 5 months ago

Field Service Manager - Packaging - ESOP

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr