Guest Services Director
- Full Time
- 1st Shift
- MOD Rotation Required
- Experience In Geriatric Care Is Preferred.
Complete Care at Heritageis a pillar in the community of Baltimore, MD.We approach every day with one goal:To improve the lives we touch through high-quality healthcare and extraordinary compassion.
Why work for us?
- You will have the opportunity to build a career with an established, highly successful organization in a caring and compassionate environment.
- We are committed to your growth and success.
- Come join employees who have become family!
- Work today, get paid today!
Now Hiring: Guest Services Director- A flexible, resident-focused position that ensures the needs of residents are met or exceeded by performing a wide variety of customer-focused tasks that vary with facility needs.
Responsibilities:
- Work closely with the Admissions, nursing staff, dietary, activities, and Social Servicesto assist in the transition of new residents and their families to the facility.
- Chart Document any applicable required care and/or socialization, answer call lights and handle residents' needs as appropriate within their scope of abilities.
- Communicate appropriately with Nurses and Aides regarding resident's needs (i.e. medication requests, toileting, dietary needs, and any other requests that require special licensing/certifications to perform).
- Participate in resident individual and group activities.
- Complete other duties as requested by the Administrator and/or Director of Nursing.
Qualifications:
- Ability to work independently or part of a group.
- Computer knowledge.
- One year experience in a customer service position.
- Experience in working with vulnerable adult population or equivalent.
- Specialized training or experience in geriatric care or gerontology is desirable.
- Must have High school Deploma or equivalent, and be able to pass a background test.
Complete Care atHeritageis an equal opportunity employer.
Now Hiring: Guest Services Director
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