Xyte is seeking a Customer Success Manager to join our dynamic Customer Success team and be a part of a hyper growth startup company with various growth opportunities.
In this role, you'll manage a diverse customer portfolio, driving adoption and onboarding new clients while ensuring seamless implementation and ongoing success with our product. Serving as the primary point of contact, you'll provide Tier 1 support while working closely with our customers to grow their accounts through upsells/cross sells, and collaborate cross-functionally to meet customer needs and identify growth opportunities.
Responsibilities:
- Manage a portfolio of customers, help drive adoption and quantify the value of Xyte
- Grow your customers portfolio through upsells and cross sells
- Lead the implementation process and ensure successful launches.
- Build and maintain strong relationships with our customers
- Serve as the primary point of contact for customers, providing them with ongoing support and guidance.
- Collaborate with cross-functional teams, including sales and product development, to ensure customer needs are being met.
- Identify opportunities for upselling and renewal of contracts
Requirements:
- 2+ years experience in customer-facing roles in global SaaS companies (strong preference for Account Management, Customer Success, Technical Support and Customer Support experience)
- Experience and familiarity with the AV industry - A plus
- Strong technical skills and ability to learn new technologies quickly- A Must
- Technical background as a support engineer or similar - a plus
- Strong understanding of APIs, SaaS architecture and modern technologies
- Demonstrated ability to communicate, present and influence at all levels of the organization
- Experience in delivering customer -focused solutions based on customer needs
- High emotional intelligence and excellent interpersonal skills. The perfect candidate would need to build trust quickly, navigate through challenging conversations comfortably, and maintain strong relationships
- Ability to travel 10-20% a year
- Ability to work in a hybrid model, 3 days a week from the office in Hoboken, NJ
- Ability to work on a flexible schedule when needed
Come join us and see what the Xytement is all about!
#J-18808-Ljbffr