Process Improvement Operations Manager
: Job Details :

Manager, Operations and System Improvement

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Now Hiring: Manager, Operations and System Improvement

Are you a strategic leader with a passion for transforming healthcare through innovation, data, and continuous improvement? Join ThedaCare as our next Manager of Operations and System Improvement and help shape the future of care delivery by leading impactful change initiatives across the organization. This is your opportunity to be a key driver of operational excellence, aligning system goals with frontline execution and championing ThedaCare's Quality Operating System (QOS) platform.

What You'll Do:

Lead and Sustain QOS:

• Organize, lead, and maintain the Quality Operating System (QOS) at your designated location to ensure high-performing, efficient, and scalable care improvements.

Collaborate with Cross-Functional Teams:

• Work with teams across the organization to identify process improvement opportunities and develop strategies to optimize workflows.

Strategic Alignment with Operational Leaders:

• Collaborate with operational leaders and frontline teams to align ThedaCare's vision and goals with daily practices, ensuring process improvements are targeted at high-leverage problems and objectives.
• Lead teams through the A3 problem-solving process, ensuring proper documentation and implementation in alignment with ThedaCare's Operating System.

Support Data Integration and Management:

• Coordinate, educate, and integrate data management practices to support leaders in daily operational and improvement initiatives.

Coach and Mentor Teams:

• Provide training and mentorship to frontline employees, managers, and directors on operational improvement tools, accelerating change and fostering sustained performance.

Lead Process Improvement Projects:

• Manage and lead specific process improvement projects from inception through completion, ensuring alignment with organizational goals.

Leverage Data and KPIs for Evaluation:

• Use and teach the use of data and KPIs to assess the effectiveness of process improvements and recommend necessary adjustments to achieve desired outcomes.

Incorporate Best Practices and Research:

• Utilize literature and professional resources to integrate best practices and revised methodologies into healthcare process improvements.

Develop and Maintain Process Documentation:

• Create and maintain process maps, SOPs, and performance metrics to document improvements and ensure sustainable practices.

Foster a Culture of Continuous Improvement:

• Promote a culture of continuous improvement, encouraging staff engagement in ongoing process improvement activities.

Present Reports to Senior Leadership:

• Prepare and present comprehensive reports on the progress and outcomes of process improvement initiatives to senior leadership.

What You Bring:

Results-Oriented Mindset:

• Focused on achieving measurable outcomes, with a strong sense of urgency and persistence to meet and exceed goals.
• Strong verbal, written, and presentation skills to effectively convey information and engage diverse audiences.

Relationship Management:

• Exceptional interpersonal skills to develop and maintain relationships across all levels of the organization, fostering collaboration and effective consultation.

Strategic Organizing & Planning:

• Ability to develop comprehensive strategies, prioritize tasks, and manage multiple competing initiatives to drive success.

Problem-Solving & Decision-Making Expertise:

• Skilled in identifying data-driven problems, analyzing root causes, and making sound, independent decisions.

Composure Under Pressure:

• Demonstrated ability to remain calm and confident in stressful or changing situations, effectively leading teams through challenges.

In-Depth Healthcare Industry Knowledge:

• Comprehensive understanding of healthcare operations, regulations, and best practices to drive improvements.

Quality Systems & Improvement Expertise:

• Deep knowledge of quality operating systems, process improvement methodologies (e.g., Lean, Six Sigma), and tools like process mapping, statistical analysis, and performance measurement.

Data Analysis Proficiency:

• Strong analytical skills to trend, analyze, and draw insights from data, informing decision-making and driving continuous improvement.

Qualifications:

• Education: Bachelor's degree in healthcare management, clinical care, or a related field (Master's preferred).
• Experience: Minimum of five years clinical experience required; basic understanding of care processes provided in multiple healthcare settings.
• Certifications: Knowledge of and/ or Lean Six Sigma Black Belt or equivalent. Certification preferred
• Proven Track Record: Successfully implementing change in a complex healthcare environment.

Why Join ThedaCare?

At ThedaCare, we are building a healthier future — together. As part of our leadership team, you'll play a pivotal role in advancing quality, operational excellence, and patient-centered care. You'll work alongside talented, mission-driven individuals and be supported in your growth and development every step of the way.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesOperations Consulting

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