The Quality Assurance Manager oversees the facility's Quality Assurance department, which is responsible for inspecting completed work across various processes to ensure accuracy and adherence to quality standards that support an excellent customer experience. This position requires in-depth knowledge of all operational procedures and expert understanding of the products. Reporting directly to the Inbound Operations Manager, the Quality Assurance Manager collaborates with the Inbound, Outbound, and Inventory Control Managers to ensure compliance with all protocols and standard operating procedures (SOPs), while also supporting problem-solving efforts and achieving operational objectives.
The Quality Assurance Manager is responsible for ensuring all employees reflect and embody WebstaurantStore's core values. This includes the coaching and development of their direct/indirect reports to meet clearly defined expectations regarding behavior and production. The Quality Assurance Manager will be responsible for enforcing all company policies and standards to ensure fair and proper treatment of all employees/situations.
Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Operational
- Manage the day-to-day operations within the Quality Assurance department spanning multiple shifts, including evenings and weekends. Ensure that the team is consistently focused on achieving a high degree of quality, efficiency, and accuracy to satisfy our customer base.
- Train, coach, develop, and hold accountable employees to achieve accuracy and quality standards and satisfy the needs of the distribution center.
- Monitor daily, weekly, and monthly metrics for the department; identify and resolve operating issues as needed.
- Provide clear and frequent communication to all teams regarding company policies and procedures.
- Lead weekly and monthly meetings to share information including metric reviews, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
- Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.
People
- Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
- Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
- Promptly complete all admin duties relating to employee management to the expected standard.
Leadership
- Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
- Create development plans for employees to generate engagement and a leadership bench, with a focus on Team Leaders.
- Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
- Serve as a leader not only for the assigned department, but for the entire distribution center, holding peers, managers and employees accountable to expectations.
Physical Requirements
- Work is performed while standing and/or walking, up to and including 12 hours/day.
- Requires the ability to communicate effectively using speech, vision, and hearing.
- Requires the regular use of hands for simple grasping and fine manipulations.
- Requires regular bending, squatting, crawling, climbing, and reaching.
- Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases.The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.
TRAVEL REQUIREMENTS
May require occasional travel to other facilities within the region.
QualificationsExperience
- Proficiency with MS Officerequired (Outlook, Word, Excel, PowerPoint).
- Strong analytical and problem-solving skills required.
- Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
- Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
- Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
- Customer service-oriented attitude with a demonstrated desire to exceed expectations.
- Ability to work off-shift as required to respond to urgent needs.
Education
- This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
- Minimum of 2 years of relevant experience in operations management; 2-3 years' experience with quality assurance management preferred.
- Associate degree in a related field, or equivalent combination of education and experience; Bachelor's degree in a related field preferred.
- Experience working in a distribution environment preferred.
A technology company selling restaurant supplies and equipment.
Interviews are scheduled via email, and job offers will always follow a face-to-face interview (either via Microsoft Teams or in-person). Email communications will originate from an @webstaurantstore.com email address or another Clark Companies domain. If you have questions or concerns about the legitimacy of an interview or job offer, please reach out to us at [emailprotected]
WebstaurantStore provides equal employment opportunity without regard to race, color, sex, age, handicap, religion, national origin, marital status, sexual orientation, physical disability or veteran status. Reasonable accommodations will be made to qualified individuals who are covered under the Americans with Disabilities Act (ADA). This applies to all areas of employment, recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws. We are fully committed to this concept and to obtaining the cooperation and understanding of this effort by all our employees.
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