Product Operations Director
: Job Details :

Product Operations Director page is loadedProduct Operations DirectorApply locations GEORGIA VIRTUAL, USA time type Full time posted on Posted 30+ Days Ago job requisition id R0152866

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

Job Title: Product Operations Director

Location: Atlanta, GA

Reports To: Chief Product Officer

Job Summary

Candescent is seeking a dynamic and strategic Product Operations Director to support the Chief Product Officer (CPO). This role will be instrumental in driving operational excellence, strategic planning, and cross-functional alignment within a high-growth, technology-driven environment. The ideal candidate will have global experience, a strong financial acumen, and deep expertise in technology product organizations.

As a key partner to the CPO, this role will oversee business operation which includes orchestrating the dependencies with other functions (Marketing, sales, operations, pricing, finance etc), manage strategic initiatives, create and manage communications (e.g. townhalls and key meetings), and provide data-driven insights to support executive decision-making. This role requires a high level of business acumen, operational rigor, and leadership presence to navigate complex challenges and drive impactful outcomes. This is the role for you if:

• You're a self-starter who can effectively mobilize, influence, and lead large, cross functional internal and external teams.
• You enjoy engaging with internal and external stakeholders in matrixed organizations to get things done- if there's a hurdle, you know what levers to pull to work around it.
• You are equal parts patience and persistence.
• Relationship building is and you consistently exhibit sound business judgement with established strategic/conceptual thinking and strategic planning skills.
• You have a passion for understanding how products, tools and solutions work. While you might not be an engineer, you're endlessly curious as to how solutions function… and why, sometimes, they don't.
• Given the scope of your work, exceptional project management and organizational skills are essential alongside strong problem solving and analytical skills.
• You have strong executive presence and communication skills
• You're a data-driven, strategic thinker with financial acumen; and a deep curiosity that inspires you to deep dive on complex topics and unstructured problems to deliver creative solutions.

Key Responsibilities

Strategic Planning & Business Operations

• Partner with the CPO and executive leadership to define and execute global product and engineering strategies.
• Establish key performance indicators (KPIs), operational dashboards, and financial models to track business performance.
• Lead business reviews, strategic planning cycles, and budgeting processes, ensuring alignment with company objectives.

Operational Excellence & Execution

• Optimize organizational efficiency, identifying areas for process improvement and automation.
• Develop and oversee the operational cadence for leadership meetings, quarterly business reviews, and global strategy sessions.
• Lead special projects and initiatives that drive product innovation, revenue growth, and competitive advantage.

Financial Strategy & Resource Management

• Provide financial oversight and analysis, ensuring product and engineering investments align with business goals.
• Work closely with Finance, Strategy, and Operations teams to manage budgets, forecast revenue impact, and assess ROI on technology initiatives.
• Support pricing, cost modeling, and revenue optimization strategies for product lines.
• Cross-Functional Collaboration & Stakeholder Management
• Act as a liaison between Product, Engineering, Finance, Sales, and Marketing, ensuring seamless communication and alignment.
• Facilitate executive-level reporting, synthesizing insights and driving informed decision-making.
• Represent the CPO in internal and external engagements, ensuring the organization operates with clarity and cohesion.

Culture & Talent Development

• Partner with HR and leadership to drive organizational development, talent planning, and leadership growth initiatives.
• Foster a culture of collaboration, accountability, and continuous improvement within Product & Engineering teams.

Qualifications & Experience

Must-Have:

• 10+ years of experience in a strategy, finance, operations, or a product role within a technology-driven organization.
• Global experience leading or supporting teams across multiple regions.
• Strong financial background with expertise in budgeting, financial modeling, and business analytics.
• Deep understanding of technology product development, engineering processes, and go-to-market strategies.
• Proven ability to execute complex projects, manage cross-functional teams, and drive business impact.
• Exceptional communication, stakeholder management, and problem-solving skills.

Preferred:

• Experience in SaaS, enterprise software, or high-growth technology organizations.
• MBA or advanced degree in Finance, Business, Engineering, or a related field.
• Familiarity with Agile, Lean, and modern product development methodologies.

Why Join Candescent?

As Chief of Staff, you will have a unique opportunity to shape the future of Candescent's global Product & Engineering organization. This role is ideal for a strategic thinker, financial expert, and technology enthusiast who thrives in a fast-paced environment and is ready to make an impact at a global scale.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is Candescent's commitment to diversity and equal employment opportunity.All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people.Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party AgenciesTo ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.