TAX COLLECTION SUPPORT I (DELINQUENT TAX)
Join to apply for the TAX COLLECTION SUPPORT I (DELINQUENT TAX) role at City and County of Honolulu
TAX COLLECTION SUPPORT I (DELINQUENT TAX)
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Join to apply for the TAX COLLECTION SUPPORT I (DELINQUENT TAX) role at City and County of Honolulu
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Position InformationHelp communities thrive by supporting fair and timely tax collections!Start your rewarding career with the City and County of Honolulu today!Ready to help people find solutions and support a fair and effective tax system? The Department of Budget and Fiscal Services , Treasury Division is seeking a Tax Collection Support I to assist with the collection of governmental and non-governmental delinquent real property taxes and other related fees.Duties and responsibilities of this position include, but are not limited to:
- Collecting governmental and non-governmental delinquent real property taxes and other delinquent fees and charges by applying established office procedures and/or applicable City, collections, foreclosure and bankruptcy laws that result in maximizing the collection of the City revenues;
- Contacting or interviewing delinquent taxpayers or their representatives to obtain sufficient information that will enable accurate assessment of the circumstances surrounding the delinquency;
- Investigating current and historical data for each delinquent account to make determinations and/or recommendation to proceed with foreclosure, write-off, or forward to the collection agent;
- Visiting delinquent clients from whom envelopes addressed and mailed were returned by the postal service as undeliverable or no response is received from telephone calls and/or written and demand letters to taxpayers, for the purpose of locating clients or their representative to discuss their delinquencies and arrange solutions; and
- Performing other related duties as required.
Special Work Requirement: Work schedule is from 7:45 a.m. until 4:30 p.m. May also be required to work overtime, weekends, nights and holidays based on operational needs.Join us and make a real difference in supporting local taxpayers ! If you qualify for the position, your name will be eligible for referral to the hiring department for further consideration for the current job opening, as well as future vacancies with this job title.Additional Job InformationApplications must be submitted online by August 9, 2025, 11:59 p.m., Hawaii Standard Time (HST) in order to be accepted.ResponsibilitiesSome notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:
- are subscribed to email notices;
- use a valid e-mail account;
- verify your e-mail address is entered correctly on your GovernmentJobs account;
- check your spam folders; and
- add ...@honolulu.gov and ...@governmentjobs.com to your contact list.
Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.Minimum Qualification RequirementsAt time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.Education RequirementEquivalent to graduation from high school. Responsible work experience which demonstrated the ability to perform the essential functions of the job may be substituted for education.Experience RequirementThree (3) years of public contact experience, two (2) of which shall have been in tax collection or similar activities which shall have involved the application and interpretation of laws, rules, regulations and procedures in collecting delinquent accounts or taxes or in determining tax liability.SubstitutionAn Associate degree in Business or a Bachelor's degree in Business Administration or a related field may substitute for the required general experience. However, there is no substitution for the two years of specialized experience in tax collection or similar activities.The education requirement must be met at the time of application. Education obtained outside of the United States must be comparable to a degree earned at a regionally-accredited college/university in the United States. In order to receive credit for the education, a foreign credential evaluation (FCE) must be provided. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.Verification Requirement: In order to be given credit for your education, clearly list your education credentials on your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to satisfy this education qualification requirement. If available, please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal or applicable FCE to your application. Or mail a photocopy of your documents to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Copies will not be returned. Unofficial transcripts will not be accepted. All information on your documentation must be legible and complete in order to be given credit.If you do not have your documentation to verify your education at this time, please note that if selected for the job, you will need to furnish verification documents in order to move forward in the hiring process.Seniority level
- Seniority levelMid-Senior level
Employment type
Job function
- Job functionAccounting/Auditing and Finance
- IndustriesGovernment Administration
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