Manager, Guest Analytics
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Property Name: Parsippany - 22 Sylvan Way

Wyndham Hotels & Resorts is now seeking a Manager, Guest Analytics to join our team at the Parsippany - 22 Sylvan Way location in Parsippany, New Jersey.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you'll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can't wait to welcome you!

The Role

Wyndham Hotels & Resorts is seeking a Manager of Guest Analytics to support the growth of our guest engagement program. This role will analyze and derive insights based on omni-channel guest profile and event data that drive impactful business decisions for our portfolio of hotel brands and loyalty program. The ideal candidate is a collaborative & curious individual who pursues excellence in their work, with a strong analytical mindset and a deep understanding of customer behavior.

This role is instrumental in evolving our guest engagement program in close partnership with Marketing, Business Intelligence, Data Product, Martech and Agency Partners. They will be able to leverage data insights to optimize the customer experience, draw actionable conclusions from research, and translate findings into practical solutions. Key responsibilities will be guest journey audience and dashboard build, testing execution, data management and journey analysis.

What you'll do

• Analyze customer offline and digital data, across all channels and touchpoints throughout their journey, identifying patterns and pain points, and use those insights to recommend strategies to maximize customer engagement and conversion in existing or new journeys.
• Define, size and build marketable audiences for highly targeted, personalized journeys that drive business goals.
• Support Adobe Journey Optimizer campaigns set up and QA across email, SMS, Push, App and Wed touchpoints to ensure accurate tracking.
• Develop dashboards within Adobe Customer Journey Analytics for journey performance analysis to monitor KPIs, trends overtime and identify insights for continuous journey refinement.
• Manage customer journey testing pipeline, including new request intake, prioritization, status tracking and backlog maintenance.
• Collaborate with the team on the design, execution and analysis of tests to validate hypotheses and identify the most effective solutions for improving the customer journey.
• Profile guest date to develop personas and identify core segments that deliver deeper guest behavior understanding and improved marketing, throughout the organization.

You'll be successful if you have

• Works well under pressure.
• Excellent multi-tasker with proven ability to prioritize tasks and projects.
• Ability to work autonomously with stellar time-management skills.
• Willingness to occasionally work off-hours to meet deadlines.
• Able to work both independently and in a team environment.
• Keen prioritization/adaptation skills; Ability to shift focus as business needs dictate.
• Strong presentation and communication skills (verbal and written).
• Must be results-driven, proactive, innovative, solutions-oriented, and curious.

Required Qualifications/Experience

• 5+ years of experience in digital analytics or customer analytics.
• 3-5 years experience with Adobe Experience Platform technologies, such as Adobe Analytics, Adobe Customer Journey Analytics, or similar technologies.
• Ability to write advanced sequel queries.
• Bachelor's Degree from an accredited college or university.

Company Overview

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

For U.S. based positions only, the expected pay range for this position is $90,000-$110,000annually.

Wyndham Hotels & Resorts carefully considers a wide range of factors when determining compensation such as work location, background, experience, and performance. Compensation decisions are dependent on the facts and circumstances of each case.

In addition to the base pay, this role is eligible to receive an incentive payment pursuant to the Annual Incentive Plan with a 15% annual target, subject to the terms of the Plan.

Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company's core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:

• Health insurance with HSA and FSA options
• Vision insurance
• Life/AD&D insurance
• Short- and Long-Term Disability coverage
• 401(k) with generous company match
• Vacation time- Accrue 1.25hours of paid vacation per week
• Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2025, there is an additional 8 days of paid company closure).
• Paid sick leave accrued as state and local laws require
• Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.

Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. More information can be found on Our Benefits Page. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

We are accepting applications for this position through 09/01/2025.

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.

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