Job Location : Columbus,OH, USA
The Site Manager is responsible for the overall leadership, performance, and client satisfaction of a high-volume Scanning, Copy, and Mail Services operation. This role includes managing frontline staff, ensuring compliance with service level agreements, maintaining operational efficiency, and serving as the primary liaison between IST Management and the client. The ideal candidate brings strong leadership, process improvement, and customer service skills, with the ability to foster a high-performing and responsive team culture.
Direct and oversee all high-volume mail scanning, copying, and document production operations to ensure accuracy, timeliness, and compliance with contractual SLAs.
Lead planning and execution of daily workflow, resource allocation, and staffing strategies to meet dynamic client requirements.
Supervise, mentor, and evaluate team performance; implement training and development plans to build a high-performing team.
Serve as the primary liaison with the client, addressing escalated issues, managing expectations, and ensuring satisfaction with all on-site services.
Enforce compliance with all procedures for handling confidential and time-sensitive materials, ensuring legal and regulatory standards are upheld.
Provide regular reporting, performance analytics, and recommendations to senior leadership; identify and implement continuous improvement initiatives.
Prior experience in a mailroom, scanning, copy center, or facilities services environment required.
Excellent organizational and multitasking skills.
Proficiency with scanning and imaging systems and standard office equipment.
Strong customer service and communication skills.
Ability to work MondayFriday within a shift range of 6:00 AM 7:00 PM.
High school diploma or equivalent required; additional education or certifications a plus.
Must have access to reliable transportation
Professional appearance and demeanor
Lifting up to 55 pounds
Must be able to pass a drug screening and background checks
IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at ...@istmanagement.com.
IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.
Hourly Compensation: $27.00-$28.00 USD per hour, depending on production experience