Help Desk Technician
: Job Details :

Revolution is looking for a Helpdesk Technician in Terre Haute, IN. This role will be responsible for maintaining all computer workstations, phone systems, and associated software within the office building and employees in the field. The ideal candidate has excellent communication, problem-solving, and time management skills. In addition, the successful candidate will be a motivated individual who has strong attention to detail with a high level of accuracy, efficiency, and accountability. This position is required to be on-site. Troubleshoot and resolve basic server, network, desktop, and software issues following published escalation guidelines to resolve issues promptly. Meet and exceed call volume standards along with other key performance indicators. Demonstrate a comprehensive understanding of multiple user-friendly Software Platforms. Build customer rapport by probing, listening, and offering solutions that resolve customer issues. Provide prompt, accurate, and friendly custome...Help Desk, Technician, Helpdesk Technician, Technical, Manufacturing, Business Services, Skills