Global Support Specialist
: Job Details :

Actively monitor a support portal and assist in the triage and support process for our tools; troubleshoot software and hardware issues in real time with authentication facility staff. Triage day-to-day operational and technical issues as they ariseBe the customer and develop a deep understanding of the Authenticity Guarantee process and customer experience. Establish great working relationships with all of eBays authentication partners and internal stakeholders. Collaborate with a global team, where teammates are based across a variety of time zones. Assist in the launch of new cross-functional initiatives by providing on-site support. Travel and spend time at vendors and ebay authentication partners (25% of time). Qualifications:Experience in IT support or B 2 B technical support. Experience in technical writing or documentation for end users. Understanding of software development process and quality assurance processes. Phenomenal at prioritizing opportunities and prob...Support Specialist, Technical Support, Global, Support, Specialist, Customer Experience, Technology