6200 - Rogers - 6360 S. Dixieland Road, Rogers, Arkansas, 72758
CarMax, the way your career should be!General Summary:
Under general supervision, performs mechanicalandcosmeticrepairsoncustomerandinternalCarMaxvehiclesinaccordancewith allstandards describedin theCarMaxCertifiedQuality Inspection Process andthe RetailRepairProcess.Additionally, performs allcustomercontact functions during repairs asdefined by CarMax“VoiceofCustomer”processes, ordersandmaintains parts and supply inventories and properly usesandmaintainsallCarMaxToolsandEquipmenttosupportthe storeoperations.
Principle Duties andResponsibilities:
- ExecuteCarMax Standardized work
- Engine Repair
- Advance engine performance and drivability
- Electrical systems repair
- Manual drivetrain and axlerepair
- Brakediagnosis and repair
- Steeringandsuspensionrepairsincluding 4-wheel alignments
- Heatingand airconditioning repair
- Inspect vehicles per CarMaxQuality Standardswhen needed.
- Maintainworkplacecleanliness and organizationinaccordance withCarMax 5Sstandards
- Maintain,repair,andcleanshopequipment
- Interactwith allcustomersin a friendly,service oriented manner
- Consultwithservicecustomers regarding neededrepairs
- Reviewrepair orders for work performedandaccuracyof all labor,parts and sublet documentationfor billing
- Close andinvoicerepair orders
- Explain allrecommendations/repairs/service/maintenance performedtoensure customerunderstanding
- Collect service payments and managescash including receiving and countingmoney
- Locate and receive shipments of parts
- Receive parts into inventory
- Maintain theparts inventory for neatness, accuracy(cyclecounts),andcorrect stocking levels
- Control service supplies to minimizewaste
Additional ResponsibilitiesMayInclude:
- Providegeneral supportto storeoperationstomaintain vehicle inventoryand meet quality standards
- Support salesby helping to assess vehicle conditionduringthecondition assessment process, preppingsoldvehiclesfordelivery,andreceivingandprocessing vehicles beingtransferred into or out of inventory
- Set up andcoordinate handlingofvehicleswithonlotand off lot sublet vendorswhen the needed work cannotbeperformedin house
Job Specifications:
Work requires ability to:
- New Associate Orientation Training–Operations
- Kronos TrainingforHourlyAssociates
- Refrigerant Recycling License
- Where required by State/Local law, maintain ASE Certifications in Steering and Suspension (A4), Brakes(A5),Heating AirConditioning (A7), Electrical (A6),EngineRepair(A1),ManualDriveTrainand Axles(A3), andEngine Performance (A8)
- Read, interpret and transcribe data in order to maintain accuraterecords
- Required to perform multiple duties inahigh-energy, fast-pacedenvironment
- Lift objects that weigh as much as50pounds
- Speakandlisten tocustomers/associates,both in personandover thephone
- Demonstrateattention to detail and have manual dexterity in both armsand hands
- Monitorshop compliance withCarMax, O.S.H.A.,andEPA standards
- Demonstrateexceptional interpersonal, communication, andcustomerservice skills
- Demonstrateexceptional telephone etiquette and active listeningskills
WorkingConditions:
- Combination of both office and outdoorenvironment;mayinclude workingat times innoisyand/orinclementweather conditions.
- Mayrequirewalking orstandingforan extended periodof time.
- Flexibleworkhours withshiftsthat mayinclude nights, weekends, andholidays.
- WearCarMaxclothing(acquired through company) atall times working in the store.
- Follow allCarMax, O.S.H.A., and EPA standards including the useof Personal Protective Equipment, and properwaste disposalinrequiredareas.
- Adhere to all CarMax policiesincludingAttendance,Asset Protection, Integrity and Uniformpolicies.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.