Job Location : Sedona,AZ, USA
Best Western, Sedona, Sedona, Arizona, United States of America
Job DescriptionPosted Monday, August 4, 2025 at 7:00 AM
The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. The Night Auditor is typically the first interaction with guests, so we need to make sure it is consistently a positive one. You are responsible for ensuring we provide the highest level of guest service and that our standards are met and always maintained.
A Night Auditor must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests. With a combination of passion for the job, and the right communication with other departments, you have the ability and empowerment to make the guests experience more than memorable.
Job Duties/Expectations
Exceptional interpersonal skills to enhance the service standards throughout the operation
Excellent communication, guest service, and time management skills
A team player and a self-starter able to work independently within hotels standards
Ability to work effectively in an innovative, fast-paced and multi-tasked environment
Always greet guests in a friendly and professional manner according to Hotels standards
Engage each guest as a unique individual and listen attentively to their requests
Perform accurate check-ins and check-outs of guests daily
Answer the telephone in a timely and professional manner
Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations + cancellation policies
Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift
Anticipate and address guests service needs
Listening to guests complaints or concerns and resolving their issue in a timely manner
Promote a safe working environment
Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
Comply with the Hotel Policies, Procedures and Standard of Conduct
Uniform and personal appearance are clean and professional and are in accordance with Grooming Policy
Verify revenue from all sources is accurately balanced, follow up on any discrepancies - Post any transactions needed
Produce daily reports for departments and department heads
Compile and run statistical reports for all departments and transfer information to our accounting department
Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor
Have knowledge of all promotions and/or current programs
Thoroughly complete Supervisors checklist by the end of your shift.
Requirements
At least one (1) year of hotel/hospitality experience
Experience in Night Audit and/or an accounting background is preferred
Excellent computer skills, specifically Microsoft Office and use of the internet
Best Western, Sedona, Sedona, Arizona, United States of America
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