Associate Director, Patient Support Services
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At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.Job DescriptionKey Responsibilities:The Associate Director, Patient Access Solutions is a position responsible for the strategic oversight of the Patient Access Solutions Liver program. This position and team are responsible for the patient/provider experience, operational excellence, service quality, operational efficiency, and overall engagement of patient support programs. This role oversees the selection, management and quality assurance of third-party providers who partner to deliver key patient and access services. This leader needs to be able to design, plan, and pull through appropriate market-leading programs and support ensuring efficient, effective, compliant execution through vendors, and manage continuous improvement on an ongoing basis. To do so, the candidate will be required to have familiarity with the relevant customer/market needs and solutions, through strategy and operations management, including a high level of engagement with various internal and external partners, with a strong understanding of compliance as it relates to patient support programs.This role will be responsible for establishing a patient support strategy for each program he/ she/they support, including leading and supporting the development and maintaining collateral that is provided to our field teams (i.e., MSLs, Nurses, Sales and FRM teams, etc.), healthcare providers, managed market customers (i.e., Payers and Specialty Pharmacies) and patients that is in line with brand team objectives. This role will also drive patient access market research and understanding of complex managed market environments to drive strategic improvements to the Gilead patient support programs. In addition, this role will lead and establish the FRM coordination needs for yearly Mid-year, National and ad hoc meetings, working with the FRM team leads determining workshops, training and requirements for FRM involvement during these meetings.This role will require a seasoned pharmaceutical industry professional with strong knowledge of the Liver Therapeutic Area; with proven skills accomplished in launching and maintaining patient support programs, including design and delivery, with strong knowledge of FRM support, rare disease, pharmacy and health care reimbursement practices, Co-pay financial support, and its related compliance and regulatory requirements.RoleIt will be imperative that this role works very closely with the Brand and field Leadership teams to ensure strategic initiatives are well planned, executed and maintained. This role is expected to collaborate with cross functional leadership roles including but not limited to:

• FRM and Patient Support Strategy and Operations teams to successfully plan, budget and execute new and improved patient support offerings as well as address program enhancements.
• Trade team to ensure effective, ongoing communication is in place with contracted Specialty Pharmacies.
• Commercial Legal to review potential patient support program enhancements.

We value a leadership approach that is based and built on an understanding of the facts and potential solutions pertinent to patient support programs. We value a style that is informed by active and thoughtful engagement of our internal and external partners, the patients who need our products, and various stakeholders that support us in achieving our patient support mission. We desire a leader who can quickly understand the needs of the organization and can adapt to changing and/or challenging conditions, at a moment's notice.

Responsibilities May Include The Following

• Lead the development, and execution of patient support programs to ensure exceptional customer experience and appropriate, compliant, operational excellence, including designing and developing materials for field teams.
• Manage and provide oversight of dept. budget, meeting expected yearly program and project budgets.
• Sets the framework for customer experience and program strategy (inclusive of financial support, digital/electronic tools, and data needs) and drives both thought leadership and overall execution of patient support strategy and related tactics.
• Provides the overall patient services strategy for specific assigned therapeutic area, in collaboration with brand partners.
• Design and launch the development and implementation of optimal patient support strategies and ongoing assessment of the suitability of those strategies (in compliance with good governance that aligns with corporate guidelines)
• Use of specific analytical tools and support systems that may be utilized to effectively manage programs, vendors, and account relationships.
• Effective and collaborative working relationships with external business partners, including patient services/Hub vendors, specialty pharmacies, consultants, and data analytics vendors, as well as internal departments such as Marketing, Analytics, Training, Compliance, Medical, Regulatory, and Legal
• Liaise with leadership teams, Brand, Field Sales, Managed Markets Account Managers, and Trade Account Managers
• Works collaboratively with patient support leadership to ensure program visions and objectives are upheld while still supporting individual brand team objectives.

Qualifications

• BS/BA required along with 10+ years of related experience in the pharmaceutical, medical device, or biotech industry.
• Prior leadership roles in Patient Services, or other relevant market access service delivery function with comparable types of programs
• Prior experience in long term strategy and execution
• Experience managing vendors including consultants, agencies of record and third-party data suppliers.
• In-depth knowledge of health care reimbursement practices, services, technologies, and related compliance and regulatory requirements.
• Capable of engaging senior management on patient services, customer experience, and financial matters.
• Experienced proven people management skills, leading patient Access teams; including leading without direct authority.

Expected Competencies

• Dealing with ambiguity
• Proven experience developing and fully executing patient access programs.
• Exceptional written, verbal and presentation skills
• Vendor Management
• Building and leading teams
• Leading without authority
• Project management
• Strategic planning and execution
• Analytical thinking and problem solving
• Comfortable with data analytics and presentation of findings
• Financial budget management
• Effective organizational management
• Strong negotiation skills
• Strong organizational skills; attention to detail
• Proficient competency using Word, Excel and PowerPoint
• Ability to multitask and manage multiple parallel projects.
• Ability to work with minimal supervision.

The salary range for this position is: $182,070.00 - $235,620.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For Additional Benefits Information, Visit

• Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

For Jobs In The United StatesGilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ...@gilead.com for assistance.

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.

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Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees And ContractorsPlease apply via the Internal Career Opportunities portal in Workday.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Biotechnology Research and Pharmaceutical Manufacturing

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