Manager Information Technology Services 1, Box PIMS-924/01735
: Job Details :

Manager Of Information Technology Services 1

The New York State Education Department's (NYSED) Office of Information Technology Services is seeking candidates for a Manager of Information Technology Services 1 position. Reporting to the Manager Information Technology Services 2, the Manager Information Technology Services 1 will oversee the Security Operations Unit. This unit is pivotal in implementing the security services crucial to the Department, facilitating the delivery of security solutions in a faster and more secure manner.

Duties of this position include, but are not limited to, the following:

• Lead and manage the Security Operations Team, including oversight of daily operations, incident response, and threat monitoring;
• Collaborate with internal and external stakeholders to investigate security incidents, contain threats, and implement remediation measures;
• Oversee the deployment and management of security tools such as CrowdStrike, Microsoft Defender, endpoint encryption, and vulnerability scanners;
• Provide guidance, mentorship, and support to team members to ensure the effective execution of security initiatives and projects;
• Review proposed system designs and configurations to ensure alignment with security principles and standards;
• In collaboration with NYSED's Information Security Office, develop and implement security policies, procedures, and best practices in accordance with state and federal regulations;
• Prepare reports and briefings for ITS leadership on security posture, incident trends, and emerging threats;
• Stay current with evolving technical and security requirements and communicate compliance obligations to relevant stakeholders;
• Partner with teams such as NYSED's Information Security Office and Workplace Services to address technical challenges and support cross-functional initiatives;
• Assist upper-level management in developing and managing the unit's budget;
• Promote a collaborative, security-focused culture across the organization; and
• Perform other duties as assigned.

Minimum Qualifications:

Reassignment: Candidates must have one year of permanent competitive or 55b/c service as a Manager Information Technology Services 1.

Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for this title. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter.

Section 52.6 Transfer: Candidates must have one year of permanent competitive or 55b/c service in a title allocated SG-25 or higher eligible to transfer under Section 52.6 of the Civil Service Law.

For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website.

55b/c Appointment: This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must possess a current 55b/c eligibility letter and the following minimum qualifications:

• Have a bachelor's or higher level degree in any field including or supplemented by 15 semester credit hours in computer science AND four years of experience in the following computer related areas, including one year of supervisory experience in: computer programming, network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing; OR
• Have a bachelor's or higher-level degree in any field AND five years of experience in computer related areas as described in #1 above; OR
• Have an associate's degree* with 15 semester credit hours in a computer science field AND six years of experience in computer related areas as described in #1 above; OR
• Seven years of experience in computer related areas as described in #1 above.

Definition: For the purposes of this examination, Supervisory Experience is defined as the responsibility for assigning work and overseeing subordinate staff or project(s) in an Information Technology (IT) environment.

*Candidates who have completed at least 60 college semester hours in a bachelor's degree program, including at least 15 semester credit hours in a computer science field, also qualify, but must meet the experience requirements as described in #2.

SPECIALIZED REQUIREMENTS:

Candidates must also possess:

• Three months to less than one year of experience in Cyber Incident Response

Conditions of Employment:

This will be a permanent appointment. For 55b/c appointment, candidates must possess the minimum qualifications, a current 55b/c eligibility letter and is subject to verification of applicant eligibility. Promotions and transfers may change appointees' negotiating unit. Candidates should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of degree and experience will be required at the time of interview for all candidates. This position allows for the opportunity to telecommute up to 50% each bi-weekly pay period and is granted at the discretion of the supervisor and the appointing office. This position requires occasional off-shift night and weekend work.

This position leads to a maximum salary of $131,665 based on annual performance advances.

Application:

Qualified candidates should send a resume and letter of interest by August 20, 2025 to ...@nysed.gov (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (PIMS-924/01735) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.

New York State Education Department (NYSED) is an equal opportunity/affirmative action employer. NYS Human Rights Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, gender identity, prior conviction records, prior arrests, youthful offender adjudications, or sealed records.

Generous benefits of working for New York State, including, but not limited to, the following:

Holiday & Paid Time Off

Thirteen (13) paid holidays annually.

Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service.

Five (5) days of paid personal leave annually.

Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C.

Annual professional leave and educational leave opportunities for eligible staff.

Health Care Benefits

Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.

Family dental and vision benefits at no additional cost.

Additional Benefits

Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).

NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.

Paid Parental Leave for all employees and Paid Family Leave (M/C Only).

Public Service Loan Forgiveness (PSLF).

Opportunities for telecommuting.

Eligibility for various life insurance options.