Guest Services Director
: Job Details :

The Guest Services Director oversees Customer Service, Recreation, and where applicable, the Gift Shop, and Salon Services. The Guest Services Director ensures that patients/residents and their families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights. - Train and coach nursing center staff so they maintain the highest level of customer service. - Manage the customer satisfaction survey process within the nursing center. Responsible for the nursing center's customer satisfaction scores and response rates. - Provide a meaningful Guest Services program for all patients/residents that includes creative, intellectual, physical, service, social, and spiritual individual and group opportunities each week based on the customer's needs, interests, abilities, preferences, treatment plans and goals. - Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervisi...Guest Service, Director, Customer Service, Guest, Retail, Healthcare