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DescriptionOnsite Tech Support - Associate is responsible for providing local operational support for an office orgroup of offices. This position requires both excellent customer service and problem-solving skills. Thecandidate must possess a process and project orientated mindset and be efficient working individually aswell as part of a larger team. The ideal candidate would be knowledgeable on a wide range oftechnology and adaptable enough to be able to leverage it against a wide range of technical issues. Thecandidate must be highly motivated and self-reliant individual with a desire to better themselves.Issues Management and Resolution
- Analyze issues and formulate solutions
- Troubleshoot system, application and hardware issues
- Ensure customer is updated on ticket progress
- Provide monitoring and resolution of AV issues for on-site equipment, such as boardroom AV
equipment and meeting/event support
- Work directly with customers to solve problems
- Utilize internal IT Knowledge Base to both provide and find solutions to known issues
- Use external information to research and resolve issues when needed
- Consistently update the ticket tracking system with status and fixes
- Properly escalate issues to necessary parties as required
- Perform routine system maintenance on laptops and desktops
- Track computer assets according to organizational standards
- Perform backups and restores
- Perform configuration of hardware including drives, network interfaces, memory, processors, and
peripherals.
- Perform installation and configuration of software including operating system, patches, and 3rd
party products.
- Maintain established computer standards and participate in testing new standards
SkillsImaging, Hardware, Troubleshooting, Active directory, Desktop, Customer service, software configuration, Desktop troubleshooting, Help desk support, Pc troubleshooting, Ticketing system, mac, microsoftAdditional Skills & QualificationsCommunication
- Strong interpersonal skills with heavy focus on customer service
- Demonstrate sound written, oral and organizational skills
- Collaborate with local and remote teams using provided tools
- Consistently share solutions with peers
- Works effectively as an individual and as part of a team
- Comfortable training both small and large groups of people on new IT solutions
Resource Management
- Complete assigned tasks on time
- Ability to follow documented commonly used concepts, practices, and procedures
- Ability to manage multiple constituencies, issues, priorities, projects and goals
- Adhere to team policies and organizational reporting structures
Continuous Improvement
- Gather knowledge of technology changes through training, conferences, books, journals, case
studies, and perform product evaluations.Pay And BenefitsThe pay range for this position is $20.00 - $24.00/hr.Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsAvailable For This Temporary Role May Include The Following
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Chicago,IL.Application DeadlineThis position is anticipated to close on Aug 16, 2025.h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems And TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.Seniority level
- Seniority levelEntry level
Employment type
Job function
- Job functionInformation Technology
- IndustriesIT Services and IT Consulting
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