Customer Success Manager
: Job Details :

Join to apply for the Customer Success Manager role at Re-form Commercial Office Furniture

4 days ago Be among the first 25 applicants

Join to apply for the Customer Success Manager role at Re-form Commercial Office Furniture

We're looking for an enthusiastic, detail-oriented, and design-minded professional to join our Customer Success team.As a Customer Success Manager, you'll play a critical role in ensuring Reform clients enjoy a seamless, high-touch experience from design to installation. You'll support both clients and internal teams, resolve issues proactively, and review designer orders for accuracy before they move into production. A strong eye for detail and an appreciation for thoughtful design are essential.Responsibilities

• Provide thoughtful, friendly, and solution-oriented support to clients throughout their projects
• Review designer orders before production to ensure accuracy, completeness, and alignment with product and design standards
• Respond promptly to client inquiries via phone, email, and chat
• Coordinate final delivery and installation logistics with clients and partners
• Troubleshoot order issues and assist with installation-related questions
• Order and track replacement parts for clients as needed
• File and manage claims-related documentation
• Gather and share client feedback and recurring trends with management to improve overall experience

This is a fully remote position, with preference for candidates based near one of our retail showrooms.We review applications on a rolling basis. Please apply as soon as possible—we look forward to hearing from you.Requirements

• Experience in a client-facing role (in person or remote)
• Exceptional organizational skills and a sharp eye for detail
• Excellent written and verbal communication skills
• Ability to manage multiple tasks independently in a fast-paced environment
• Prior experience in cabinetry, construction, architecture or design
• College degree or equivalent experience

Benefits

• Base salary of $70,500
• 20 days PTO with an increase on your anniversary up to 25 days of PTO
• 11 paid holidays
• 4% 401(k) match
• Health insurance

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesFurniture and Home Furnishings Manufacturing

Referrals increase your chances of interviewing at Re-form Commercial Office Furniture by 2x

Get notified about new Customer Success Manager jobs in New York, NY.

New York, NY $95,000.00-$115,000.00 1 week ago

New York, NY $95,000.00-$120,000.00 1 hour ago

Customer Success Manager, Large Customer Sales

New York, NY $103,000.00-$148,000.00 1 week ago

New York, NY $120,000.00-$150,000.00 4 weeks ago

New York, NY $90,000.00-$120,000.00 4 days ago

New York, NY $75,000.00-$140,000.00 3 weeks ago

Principal Customer Success Manager - Learning (Global Customers)

New York, NY $115,000.00-$186,000.00 2 weeks ago

New York, NY $75,000.00-$80,000.00 2 months ago

New York, NY $114,000.00-$143,000.00 1 week ago

Senior Customer Success Manager - Sales Solutions (Enterprise)

New York, NY $93,000.00-$150,000.00 4 days ago

New York, NY $80,000.00-$100,000.00 1 month ago

New York, NY $110,000.00-$130,000.00 2 months ago

New York, NY $130,000.00-$150,000.00 1 week ago

New York, NY $145,000.00-$160,000.00 3 days ago

New York, NY $65,000.00-$90,000.00 1 month ago

New York, NY $70,500.00-$70,500.00 5 days ago

New York, NY $90,000.00-$100,000.00 1 month ago

Customer Success Manager, Enterprise Accounts

New York, NY $75,000.00-$100,000.00 2 weeks ago

New York, NY $100,000.00-$140,000.00 4 months ago

New York, NY $126,500.00-$203,550.00 2 weeks ago

New York, NY $100,000.00-$120,000.00 2 months ago

New York, NY $120,000.00-$160,000.00 3 days ago

New York, NY $105,000.00-$150,000.00 6 days ago

New York, NY $110,000.00-$150,000.00 3 months ago

New York, NY $110,000.00-$150,000.00 1 year ago

New York, NY $130,000.00-$190,000.00 2 months ago

New York, NY $95,000.00-$125,000.00 2 months ago

New York, NY $100,000.00-$160,000.00 6 months ago

Enterprise Customer Success Manager, AMER

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr