Travel Navigator
: Job Details :

Travel Navigator

Transdev in San Rafael, CA is hiring a Travel Navigator for our Marin Access paratransit services contract. The Travel Navigator assists clients by providing information regarding transportation options and assisting with eligibility determinations. Maintains a secure database with sensitive client information.

Transdev is proud to offer:

•Competitive compensation package of minimum $22.76 – maximum $26.50

Benefits include:

•Vacation: One (1) week during first year of employment up to four (4) weeks per year after ten (10) years.

•Sick days: 5 days annually

•Holidays: 12 days; 9 standard and 3 floating

•Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities:

• Reviews and determines eligibility, in accordance with federal and regional guidelines, for current clients and new clients for all programs offered.
• Provides information and referral services, trip planning, and technical assistance to clients and guide them in selecting the most appropriate option to fit their needs.
• Assess new riders' home address and evaluate potential safety and operational issues.
• Accurately create and manage rider profiles in the eligibility and scheduling database.
• Provide customer service and reservations support as needed.
• Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations.
• Provides a high level of customer service.
• Maintain confidential information, including HIPAA-protected, on a need-to-know basis.
• Other duties as required.

Qualifications:

•Must be at least 21 years old with a High School Diploma, GED or equivalent.

•Understand the full suite of Marin Access Transportation programs.

•Understand ADA (The Americans with Disabilities Act) requirements.

•Excellent written and verbal customer service skills.

•Utilize computer software, proficient computer skills.

•Travel requirement (as a percent):