Chief Operating Officer
: Job Details :

Chief Operating Officer

The selected candidate will be offered a salary between $190,000 - $200,730.00. The Administration for Children's Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community. ACS' Division of Child and Family Well-being (CFWB) designs and executes strategies to support caregivers, children, and communities, so they can thrive and enjoy self-determination. A critical piece of CFWB's portfolio is the operation of the City's subsidized child care voucher system -- one of the largest child care assistance programs in the country. ACS providers vouchers to tens of thousands of low-income and child welfare-involved families, allowing parents and caregivers to access affordable child care at the provider of their choice while they pursue work, education, or training. The Office of the Chief Operating Officer provides a range of resources to support the Division of Child and Family Well-being (CFWB), including leading efforts on administration, technology, and human resources. The Chief Operating Officer also leads interdivisional and interagency initiatives focused on providing high-quality, equitable and accessible child care for thousands of New York City families. This includes the recent launch of MyCity, the city's first online application for child care assistance, and the redesign of nearly all of ACS's public facing child care information and materials for families and child care providers. CFWB is seeking an outstanding candidate to serve as the Division's Chief Operating Officer (COO). Reporting directly to the Deputy Commissioner, and with significant latitude to exercise independent judgement, the COO will be responsible for the administration, management, and oversight of the Division's operations. In particular the COO will serve as CFWB's lead on efforts to upgrade existing information technology systems, identify and develop new technological solutions, and partner with program and IT colleagues at ACS, across the City and at the State. The COO will be responsible for ensuring solutions meet programmatic needs, comply with State and Federal regulations, and are implemented effectively. The COO will also be responsible for identifying and implementing process improvements to streamline operations. The ideal candidate thrives in a fast-paced environment; can effectively manage complex, multi-stakeholder processes; has experience implementing technological solutions to improve human services; and is invested in CFWB's mission. Successful candidates will also have experience working in human services or public service and be skilled at navigating large, complex organizations. The COO will be required to work across teams to effectively and efficiently move work forward, including coordinating between senior leaders. This role is a key member of the CFWB Senior Executive Team with responsibilities that cut across the Division's various workstreams. Strong organizational, interpersonal, communication, and problem-solving skills are essential for this role. The COO is a vital position with diverse responsibilities for high-profile, critical initiatives. The COO's primary responsibilities will include, but not be limited to, the following:

• Serve as a senior advisor to the Deputy Commissioner and advise on the development and implementation of Division projects and initiatives.
• Apprise the Deputy Commissioner of emerging operational issues and propose solutions.
• Engage in short- and long-term planning for the Division's operations as part of the Senior Executive team.
• Lead CFWB's work with the NYC Office of Technology and Innovation, the Mayor's Office for Child Care and Early Childhood Education, and the NY State Office of Children and Family Services to develop and implement technological solutions and enhance existing platforms, including MyCity, ACCIS (the City's child care assistance system of record), and internal data management tools.
• Ensure technology used to manage the Child Care Assistance Program supports compliance with City, State and Federal laws, regulations, and policies.
• Represent CFWB at senior-level meetings within ACS and with external stakeholders.
• Lead or participate in any other projects assigned by the Deputy Commissioner.

Minimum Qualifications:

1. A baccalaureate degree from an accredited college or university, and four (4) years of broad progressively responsible experience including two (2) years at the administrative, executive, consultative or managerial level in a governmental agency, business firm, civic or community organization operating in the area of social services or a closely related field; or 2. A satisfactory equivalent combination of education and experience. However, all candidates must have a baccalaureate degree from an accredited college and the two (2) years of experience at the administrative or management level as described in 1 above.

Preferred Skills:

• Must be flexible, diplomatic, and a team player, with demonstrated supervisory experience and an ability to work and produce in a fast-paced environment.
• A graduate degree in public policy, public administration, social research, urban planning, or another related field.
• Candidate should possess strong process improvement, analytical, project management, communication and interpersonal skills with the ability to manage multiple tasks in a fast-paced work environment.
• Proficiency in the use of the Microsoft Office Suite of applications is required.
• The preferred candidate must possess superb skills in the following Executive Core Competencies:
• Fundamental Competencies: (i.e., interpersonal skills, oral communication, integrity/honesty, written communication, continual learning and public service motivation).
• Leading Strategic Change: (i.e., creativity and innovation, external awareness, flexibility, strategic thinking and vision).
• Accountability: (i.e., accountability, customer service, decisiveness, entrepreneurship, problem solving and technical credibility).

Public Service Loan Forgiveness:

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement:

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.