Job Member Services Associate
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Member Services Associate

Position: Member Services Associate

Location/Dept.: Ray & Joan Kroc Corps Community Center, Philadelphia PA

Availability: Immediate

Schedule: PT (up to 19 hours weekly) and FT (up to 40 hours weekly). Must be willing and able to work weekends and evenings as will be required in performance of duties or as requested to support the ongoing operations of the Kroc Center.

Reporting Relationship: Welcome Center Supervisor

Salary Grade: $17.00 per hour; 74 Non-Exempt

The Salvation Army offers a truly excellent benefit package to eligible employees including:

• Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Remitted Tuition Program
• Eligibility for the Federal Government's Public Student Loan Forgiveness Program
• Most importantly a job with a good purpose!

During the COVID Pandemic, our Center is committed to doing everything possible to assure the safety of our staff, members, and guests.

Responsibilities

The Member Services Associate will provide the highest level of customer service to prospects, center members and guests related to facility and membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.

Qualifications

Requirements: Bachelor of Science or equivalent in Sales and Marketing or related field preferred, with previous a minimum of 3 years' experience in the sales field. Excellent sales, marketing, research and tracking skills required. Strong customer service and interpersonal communication skills required. The ability to be flexible and accommodating as it relates to scheduling appointments for prospects and the members. Must be able to read, write and communicate in English; proficiency in oral and written communication skills. Must have the ability to work and relate well with people. Child Protection Clearances PA Act 153 requires that all prospective employees complete the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record/Fingerprint Check. Must have an appreciation for and be able to embrace the Mission of The Salvation Army.

Contact: Please send or fax your resume along with a cover letter with salary expectation to:

The Salvation Army Kroc Center

Human Resources Department

4200 Wissahickon Ave, Philadelphia, PA, 19129

Online applicants: Member Services Associate in Philadelphia - Kroc

No phone calls please.

Released by the Kroc Center Human Resources Department 4/28/2025

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

The Salvation Army's Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Requistion No.2319