Job Location : New York,NY, USA
Institute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and has been providing life-saving care to New Yorkers in need for over 35 years. We are currently seeking a full-time candidate for the role of Case Manager (CM), to join our team! Veterans are preferred for specific VA Shelter locations. By ICL definition, under the direct supervision of the Program Supervisor, a Case Manager is someone primarily responsible for assisting residents with organized and formulated comprehensive service planning and assessment activities in conjunction with specialty program staff, while assuring plan implementation through direct case management or co-provider services, in addition to, primary or shared responsibility depending upon the specialty or discipline in providing the residents with specific linkages/advocacy services with co-providers of housing, mental health, substance abuse, healthcare services, parole boards, etc. In short, for some residents, the CM will be the major provider of a particular service, and for others, a secondary support agent.
Role Requirements & Preferences:Location: New York, NY 10038
Available 5 days min. Monday to Sunday, with options for O.T. Shift: Days & Hours TBD
Education/Experience:
Certifications:
Proper attire always this includes work pants, boots, and outer/inner-wear with the ICL company logo (provided after training)
Essential Knowledge, Skills and Abilities:Ability to stand, stoop, bend, and stretch for long periods of time
Ability to effectively use computer software such as MS Word and Outlook
Ability to consistently report for work as scheduled, being on-call if needed
Knowledge of the causes and processes of mental illness and substance abuse disorder
Ability to perform medium to heavy manual labor, including lifting objects weighing up to 50+ lbs
Ability to work in a setting with diverse individuals with mental illness and/or behavioral disorders
Strong problem-identification and solving skills with an awareness of self and one's impact on others
Ability to work independently and as a team, to conform to all applicable safety and accountability measures
Strong communication, listening, interpersonal, writing, and conveying skills bi-lingual is a plus but not mandatory
Ability to continually learn and apply knowledge with a willingness to participate in in-service training and development activities
Ability to learn, understand, and comply with all state and city regulations, policies, and procedures regarding case management
Ability to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting
Ability to follow all safety guidelines in accordance with the performance of the tasks mentioned below...
Case Management Tasks:Housing Support perform regular inspections of the residents' living areas to ensure the safety of the residents, accountability of ICL property, and cleanliness of such areas; immediately account for residents and file missing person reports on residents not accounted for in accordance with ICL policy and procedure; execute emergency exit plans as outlined in the policy and procedure manual
Team and Staff Support function as an effective team member, including performing share of work, cooperating with coworkers, securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors, and residents; work with other team members (e.g. Substance Abuse Specialist) in addressing the needs of residents; review length-of-stay profile with supervisor and address barriers to getting and/or keeping employment and housing and participates in weekly length-of-stay reviews; report serious incidents, allegations, or sensitive situations to supervisors; attend regularly scheduled staff and clinical meetings, and supervisions as well as in-service trainings and developmental activities
Compliance Support comply with attendance and timekeeping rules and report reliably and regularly to work on an on-going basis; comply and promote compliance with all applicable laws, regulations, and agency policies helping to strengthen and maintain an ethical organizational culture; participate in ongoing reviews of existing linkages for resident adequacy and, in recognition that a comprehensive co-provider service array is necessary to good outcomes; seek to extend program and other agency linkages as part of a continuous quality improvement
Admin Support prepare and complete accurate incident and documentation reports, and other written materials, in accordance with ICL policy, in a timely manner; develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards; maintain up-to-date and accurate individual paper and electronic case records on each assigned resident; conduct quarterly reviews of the service-plans, assessment info, medical records, and changes in care with follows-up to determine quantity and quality service provided; obtain and document and/or file assessment info such as medical, psychological, and social factors contributing to the resident's situation as well as info about the resident's strengths, needs, abilities and preferences; continually document resident's treatment progress, developing measurable and objective service plans that maximize a resident's strengths and abilities in accordance with regulatory guidelines; review the staff communication log and make entries concerning essential elements of information designated by program mgmt.
Resident Support Tasks:Resident Integration show empathy to residents upon entry; participate in orientation of new residents, explaining the types of clinical services, recreational activities, and ICL programs that are available; instruct the resident in daily living skills, socialization skill enhancement, and conflict resolution
Service Plan Support obtain and develop resource info for residents in all aspects of their care; disseminate this information to residents in a manner that is clear and understandable; advocate on behalf of residents with outside service providers and within ICL; collaborate with residents to utilize assessment info to complete and maintain resident service plans, offering an Integrated Healthcare approach to services and ensuring that plans include consideration of the residents' cultural and ethnic background, customs, needs, beliefs and preferred language; use cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the resident in meeting service plan goals; conduct weekly meetings with residents to follow-up on service plan goals and objectives; effectively and efficiently write, create, understand and follow verbal and written instructions and questions from residents
Community Support actively look for ways to assist residents with compassion and hope; believe and help residents work toward recovery; refer residents to community resources and other orgs.; provide support & advice to significant others of the residents and Transitional Veterans Residence staff; provide motivational interviewing to residents as needed; accompany individual during the first-day transition from Transitional Veterans Residence to meetings with community providers, and in establishing connections with local community resources
Travel & Recreational Planning provide residents on both an individual or group basis with transportation for housing placement, service appointments, recreational, or other service plan-related purposes as appropriate; plans, arranges, and/or escorts residents to social or recreational service activities
Education Support assist residents in finding and getting into vocational training or other training opportunities; conducts in vivo assessment and living skills training as needed; serves as a role model to residents including modeling appropriate interpersonal interactions, appearance, demeanor
Finance Support assist residents with developing a savings and money mgmt. plan within the scope of the Dept. of Homeless Services and Veterans Administration regulations; optimize resident income through advocacy with the HRA and VA who will offer and provide residents both group and individual instruction in budgeting, banking, and resident skills such as shopping wisely from a price and product perspective, credit, taxes, etc.
Medical Support provide counseling in 1:1 or group formats that assist residents with modifying attitudes and behaviors as needed, by increasing understanding of self and others and by addressing service needs, strengths, abilities, and environmental resources to attain goals; accompany residents on regular scheduled appointments or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the resident; participate in substance abuse services with