Sr. Director, Solutions Advisory
As a Sr. Director, Solutions Advisory you will manage a portfolio of interrelated technical products that exist within the Per Scholas technical environment. Your work will include all facets of managing the product lifecycle: Evaluation, Planning, Implementation, Adoption, Support. You will work cross-functionally with various departments based on product assignment, with the goal being to ensure the successful implementation and support of your products; this creates a unique opportunity to navigate enterprise-level technology challenges, departmental business requirements, financial management, and user experience/ stakeholder management.
What you'll do:
- Utilize Product Management framework to assess business challenges, and partner with functional teams to define requirements for technical products.
- Manage selection of Technical Products, followed by the process of their Development/ Pilot/ Implementation
- Support Products throughout Organizational Lifecycle, focusing on improvements to functionality, feature expansion, and overall product adoption
- Plan and manage projects related to portfolio of assigned technical products
- Utilize Business Analysis skillset to ensure compete understanding of business/ technical needs, limitations, and objectives
- Collaborate Cross-Functionally with Technical SMEs, Finance, Users, and other relevant stakeholders to validate product business cases
- Able to track and report against projects in an appropriate context for diverse stakeholder groups
- Create, and maintain, relevant Product documentation and training
- Conduct user training and facilitate feedback sessions on products
- Conduct requirements gathering workshops related to user needs for products
- Create user personas and user stories related to technical products, effectively defining intended uses for products
- Track utilization metrics of Products, addressing challenges preventing adoption of implemented products
- Engage vendors on user challenges, upcoming features, and relevant changes affecting implemented products
- Identify business cases for assigned products, informing user management strategy
- Evaluate proposed products based on a combination of business, technical, user, and financial considerations; making actionable recommendations based on evaluated products
- Cocreate Long-Term Technical Suite Vision with IT/IS SMEs and Senior Management
Who you are:
- Adept relationship builder, doing so across multiple disciplines/ departments
- Proven leader with demonstrated ability to navigate Change Initiatives, Technical Implementations, or Product Lifecycles
- Process-Orientated professional with ability to create and maintain effective documentation, training material, and product/project management artifacts
- Self-Directed individual with the ability to proactively manage assigned products according to their current needs
- Strong communicator, with strong abilities for verbal and written communication, and formal presentations
- Technologically Experienced, with prior knowledge on User Experience
- Enjoys collaborating with experts to proactively identify and solve challenges
- Desires the opportunity to lead with influence, and exercise autonomy with boundaries of product cope
- Interested in leveraging Artificial Intelligence, and cutting-edge technical solutions to enterprise-level challenges
Preferred Qualifications:
- 5-10 Years in a Leadership Role involving either:
- Software Product Lifecycle Management
- Technical Project Management (Product Implementation)
- Product Adoption/ Technical Change Management
- UX or UI Design Leadership
- 5-10 Years experience working with key stakeholders to define requirements and implement vision
- 3+ Years in a role utilizing Business Analysis skills (to evaluate products of any kind)
- 3+ Years in a role utilizing Change Management skills (involving the adoption of new tools/processes or as part of a larger organizational transformation project)
- Strong Preference for Experience in Education or Workforce Development Organizations
- Some Preference for individuals with Salesforce experience/familiarity
Equal Employment Opportunity
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.