Director of Front Office
: Job Details :

The Director of Front Office will work closely with the Rooms Director and other Assistant Front Office Managers and supervisors to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Managing, and problem solving associate and guest issues while remaining professional at all times. Responsibilities Ensure registration cards are completed. Collaborate closely with sales and Convention Services teams to ensure group reservations are accurate and group requests are met, making adjustments as needed. Partner with the Food and Beverage department to oversee all aspects of our Club 14 operations. Lead guest engagement meetings and ensure timely follow-up on guest concerns, delivering effective resolutions. Ensure all needed reports are run. Continued training done with all associates. Ensure MOS& POE program is consistent. Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning...Director, Office Manager, Business Services, Office