Job Location : Greensboro,NC, USA
NATURE OF POSITION:
This position is a local service & inspections management position that reports to General Manager. The Service Manager will be responsible for ensuring a safe working environment for technical personnel, and ensuring personnel are properly trained.
RESPONSIBILITIES:
· Work with the General Manager and other managers to develop financial and operational goals for service and inspections divisions
· Implement plans, programs, and processes developed to meet or exceed district goals and objectives maximizing market potential.
· Manage new contracts and renewal of existing contracts or contract work.
· Consistently & accurately complete labor forecasting and scheduling, to ensure the effective operation of the Divisions and the efficiency of personnel.
· Establish productivity goals for technical and administrative employees that support and compliment the tactical priorities of the Divisions.
· Ensure appropriate inventory and inventory controls for materials needed for scheduled repairs and deficiencies.
· Achieve the assigned monthly goals for revenue and cost control; work to correct any budgetary deficiencies
· Lead the technical and administrative personnel in providing a high level of customer service
· Learn and ensure compliance with all applicable industry codes
· Protect the company's assets
· Perform any other tasks assigned by the General Manager or Managing Member
REQUIREMENTS:
· Possess any necessary licensing and certification required by National, State and Local codes.
· Minimum 3 years related operational management experience either in the fire protection industry or the commercial customer service business.
· NICET or equivalent training from manufacturers or institutions. Working knowledge of NFPA 72.
· Established knowledge of all product lines and services offered by Impact Fire Services.
· Competency with the Microsoft Office Suite and the ability to quickly learn the Company's information systems applications.
· Experience with or skills needed in designing, implementing, and maintaining safe working procedures.
· Strong written and verbal communication skills.
· The ability to perform physical activities outlined in the accompanying physical requirements checklist.
· Strong work ethic and professional appearance.
In addition to the above, the most desirable candidate will have:
· A four-year college degree in management or business administration or comparable experience
· Industry licensing or certification of competency with fire alarms and commercial sprinkler systems