The Opportunity Join our team as a Donor Support Specialist, where you will play a crucial role in preparing donors and ensuring a safe and efficient pheresis process. You will report directly to the Assistant Center Manager.
The Role
- Prepare and set up the autopheresis machine for the pheresis procedure.
- Monitor donors and the pheresis process, promptly responding to alarms or signals that arise during the procedure.
- Disconnect donors once the process is complete, ensuring their comfort and safety.
- Maintain vigilant awareness of any reactions donors may have during or after the pheresis process, notifying appropriate staff immediately.
- Utilize a Personal Digital Assistant (PDA) to document incidents such as machine alerts, volume variances, and any donor adverse events.
- Link equipment and soft goods used during the pheresis process to respective donors using the PDA.
- Notify the Group Leader or Supervisor of any donor flow issues that may arise.
- Ensure accurate documentation of donor data in the electronic donor information management system as per established Standard Operating Procedures (SOPs).
- Understand the policies and procedures related to hyper immune programs, if applicable to the center.
- Maintain a clean and efficient workspace, ensuring that operating supplies and necessary forms are readily available.
- Adhere to all Health, Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) guidelines, promoting safety in all actions.
- Protect the confidentiality of personnel, donor, and center information at all times.
- Be open to cross-training in different areas to fulfill business needs.
- Bilingual skills may be beneficial to meet business requirements.
- Perform other job-related duties as assigned.
Your Skills and Experience
- Education: High school diploma or equivalent required.
- Experience: At least three (3) months of relevant experience, preferably in a medical or healthcare setting, or a combination of education and experience.
- Ability to perform basic math calculations.
Working Conditions
- Understand, remember, and apply both oral and written instructions.
- Follow basic guidelines accurately.
- Engage with customers and observe equipment operation effectively.
- Occasionally stand and walk for extended periods (up to 100% of the time).
- Reach, bend, kneel, and utilize high manual dexterity.
- Occasionally lift and carry items weighing up to 25 pounds.
- Work in a fast-paced environment with frequent interruptions.
- Frequently expose to hazardous chemicals, extreme temperatures, and bloodborne pathogens.
- Wear Personal Protective Equipment as required.
- Willing to work overtime and extended hours as necessary to support operational needs.
Please note that while we may not have an immediate opening, we are always interested in speaking with qualified candidates for future positions. If you are passionate about building a career with CSL, we encourage you to apply. Our team will follow up with you based on current needs, although correspondence may not be immediate.
About CSL Plasma CSL Plasma is a leading global organization dedicated to collecting human plasma, a vital resource for individuals with rare and serious diseases. Our commitment to our work is driven by the knowledge that lives depend on us. Explore the opportunity to be part of our mission and make a difference in the world around you.
Join Our Team! At CSL Plasma, we recognize and embrace diversity and inclusion within our workforce. Your uniqueness will contribute to our shared goal of helping others live healthy lives. Take the next step in your career with us!