Clinical Office Assistant
Prepares and maintains exam rooms, prepares charts, obtains reports and records; assists with patient flow and ensures the overall smooth running of the clinical office.
Primary Duties & Responsibilities:
- Interacts directly with patients in clinic setting and completes clinical tasks, which may include obtaining vital signs, conducting EKGs, completing a phlebotomy and verifying medications.
- Prepares for office hours by doing tasks, such as obtaining charts, scheduling tests and preparing exam rooms.
- Assists with examinations, procedures and lab tests.
- May assist with renewal and authorization of non-narcotic medications per standing orders and department guidelines.
- May administer medications under the order of physicians or nurse practitioner (this includes vaccines and intramuscular and subcutaneous injections).
Communication and Documentation:
- Directs patient flow, assists with special procedures/treatments and completes requisitions.
- Routes phone messages, patient questions and telephone communications to appropriate personnel.
- Assists with care coordination by doing tasks outlined under the department guidelines, such as calling patients with test results; scheduling appointments; assisting with return calls; scheduling surgeries, diagnostic procedures and admissions; and monitoring new and return patient contacts, including scheduling of appointments and follow-up appointments.
- Completes necessary paperwork and documentation in a timely manner.
- Answers basic questions from patient/family regarding treatments, diagnosis and procedures.
- May complete requisitions/orders per Washington University guidelines.
Equipment and Supplies:
- Monitors supply inventory, ensuring adequate supplies, equipment or garments are available and that they comply with regulations.
- Cleans and stocks exam rooms and sterilizes instruments.
Other Functions:
- Maintains required HIPAA compliance, maintains skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards and Washington University policies.
- Complies with OSHA, state and federal regulatory sources/standards.
- Participates in quality improvement activities to ensure appropriate clinical outcomes.
- Performs other duties as assigned.
Working Conditions:
Job Location/Working Conditions:
- Normal office environment
- Exposure to blood-borne pathogens
- Requires protective devices
- Patient care setting
- Direct patient care setting
Physical Effort:
- Typically sitting at desk or table
- Typically standing or walking
- Typically bending, crouching, or stooping
- Occasional lifting (25 lbs. or less)
Equipment:
- Office equipment
- Clinical/diagnostic equipment
Required Qualifications:
Education:
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications:
Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Certified Clinical Medical Assistant (CCMA) - American Association of Medical Assistants (AAMA), Certified Medical Assistant - American Association of Medical Assistants (AAMA), Certified Medical Assistant - American Medical Technologists (AMT), Certified Medical Assistant - National Healthcareer Association (NHA), Licensed Practical Nurse - Illinois Department of Financial and Professional Regulation, Licensed Practical Nurse - Missouri Division of Professional Registration, Medical Assistant - American Association of Medical Assistants (AAMA), Registered/Certified Medical Assistant - American Association of Medical Assistants (AAMA), Registered Medical Assistant (RMA) - American Association of Medical Assistants (AAMA), Registered Medical Assistant - American Medical Technologists (AMT), Registered Nurse - Illinois Department of Financial and Professional Regulation, Registered Nurse - Missouri Division of Professional Registration
Work Experience:
No specific work experience is required for this position.
Skills:
Not Applicable
Driver's License:
A driver's license is not required for this position.