Collections Manager
Location: Sterling, VA (hybrid flexibility)
Assignment Type: Permanent role
Compensation: $85,000-$90,000 + annual bonus
Work Schedule: M-F, 9-5
Benefits: This position is eligible for Medical, Dental, and 401(k)
Key Responsibilities:
- Lead, coach, and develop a team of B2C collections specialists to meet and exceed recovery targets.
- Monitor daily collections activities and provide guidance on handling delinquent accounts.
- Develop and implement effective strategies to reduce DSO (Days Sales Outstanding) and bad debt.
- Analyze collection data and prepare performance reports for senior leadership.
- Collaborate with customer service, legal, and finance departments to resolve complex cases.
- Ensure all collection efforts comply with FDCPA, FCRA, and other applicable laws and regulations.
- Identify trends and proactively implement process improvements to enhance collection success.
- Handle escalated customer issues with professionalism and empathy.
Qualifications:
- Bachelor's degree in Finance, Business Administration, or a related field (or equivalent experience).
- 5+ years of B2C collections experience, with at least 2 years in a leadership or management role.
- Strong knowledge of consumer debt collection practices and regulatory compliance.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.