Woodruff Arts Center Membership Coordinator
Reports to: Associate Director, Membership
FLSA: United States of America (Exempt)
Employment Status: Regular/Full time
The Membership Coordinator contributes to the success of the High's 40,000 household membership program that generates $3.44M revenue through membership dues. This position provides essential support for members-only events, member communications, and membership campaigns.
This position will supervise a student-intern (when applicable). 30% Members-only Events & Tours 30% Member Communications 30% Campaign Support 10% Miscellaneous
Work Schedule: Monday Friday, 9am 5pm (occasional nights and weekends required for special events)
Essential Duties and Responsibilities
Members-only Events & Tours
- Assist with planning and execution of events that connect members with the Museum, including exhibition previews, docent-led tours, and member appreciation events
- Assist the Assistant Manager, Member Experience with the management of the museum's Young Professionals Membership Program:
- Help plan a full yearly calendar of events for YP Members
- Write and send stewardship emails
- Create strategies to increase the number of Young Professional Members
Member Communications
- Assist Assistant Manager, Member Experience in revising membership content in print and online regarding campaigns, membership events, and membership benefits.
- Write copy, create, and send membership emails using Prospect2, including:
- Event invitations and Know Before You Go reminders
- Monthly Member Newsletters
- Premium Pickup Reminders
- Acknowledgment emails
- Membership stewardship emails
- Monthly renewal emails
- Acquisitions emails
- Gift membership emails
- Manage all membership email calendaring in collaboration with the museum's marketing department
Campaign Support
- Serve as lead on membership renewal Campaigns: work with Associate Director of Membership and outsourced consultant to create monthly renewal campaigns; oversee creation and distribution of emails; collaborate with Database Manager and Manager Membership, Operations on list creation, tracking, and reporting; test new methods to increase donations
- Assist the Associate Director of Membership and Assistant Manager, Member Experience with the execution of revenue-generating campaign emails
- Assist Manager, Membership Operations with Matching Gifts program, including promotion, processing, acknowledgements, and tracking
- Assist Assistant Manager, Member Experience with High Impact Fund campaign emails and mailed campaigns
Miscellaneous
- Assist with answering members' questions via phone and email (as needed)
- Other duties as assigned by the Assistant Manager, Member Experience
Qualifications
Education and Experience
- Bachelor's degree from a four-year college or university
- 1 3 years of experience working in a museum or non-profit organization
- Experience in membership or development preferred
Skills and Abilities
- Excellent verbal and written communication skills
- Knowledge of Microsoft Office
- Ability to succeed in a fast-paced, dynamic environment
- Experience with email marketing platforms (Wordfly, Prospect2, MailChimp, Constant Contact, etc.) preferred
- CRM database experience a plus (Tessitura preferred)