Operations Support
: Job Details :

Operations Support

The Operations Support position is an entry-level role responsible for ensuring flawless execution of the order process from placement to customer payment. This fast-paced role requires attention to detail, problem-solving, and customer service skills. The position focuses on removing roadblocks in automated order processes and involves tasks such as order planning, exception management, inventory management, payment resolution, and process improvement projects.

Responsibilities

• Leverage technology and processes to identify issues and collaborate with team members to remove roadblocks.
• Build collaborative relationships with internal and external parties to meet informational, product pricing, and transportation needs.
• Manage and plan order activities, ensuring accuracy in operating systems.
• Coordinate order-related tasks such as shipment tracking, exception management, inventory reconciliation and forecasting, invoicing, and pricing.
• Address exception orders through problem-solving, working with various partners to mitigate impacts.
• Maintain item-level data in company systems, including pack sizes, pricing, and commodity descriptions.
• Maintain contact with vendors to ensure continuous supply of goods.
• Identify and mitigate service failures to minimize impact on customer deliveries.
• Provide excellent customer service through proactive communication and prompt responses.
• Communicate business operational status to the team.
• Meet tactical and operational KPI targets.
• Perform other duties as assigned.

Essential Skills

• High school diploma or equivalent.
• Ability to work a flexible schedule, including weekends.
• Proficient in Microsoft Office Suite.
• Developed customer service and problem-solving skills.
• Strong attention to detail.

Additional Skills & Qualifications

• Process-oriented with a commitment to improving existing processes.
• Strong written and verbal communication skills.
• Ability to learn and explain policies and practices related to the job.
• Ability to work effectively in a fast-paced environment.
• Commitment to diversity and inclusion.

Work Environment

The work environment consists of an on-site open cubicle setup. The company fosters a collaborative culture and diverse workforce, with a strong emphasis on inclusion and creativity.

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Eden Prairie, MN.

Application Deadline

This position is anticipated to close on Aug 15, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific, and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ...@astoncarter.com for other accommodation options.