Patient Service Representative
Axia Women's Health is one of the largest independent women's health care groups in the United States and is on a mission to create a more caring, more connected, and more progressive women's healthcare community - leading the way in women's health by offering a full spectrum of exceptional care in obstetrics, gynecology, fertility, maternal-fetal medicine, urogynecology, hormone therapy, weight management, and laboratory services.
We are currently recruiting a Patient Service Representative (Call Center Representative) to join us full time at our Brunswick Hills OBGYN in East Brunswick, NJ location.
The PSR will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. Job duties include but are not limited to:
- Promptly and professionally answers telephone calls (as well as retrieve messages that are received via answering service). Route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
- Greet patients/visitors, and assist and direct them accordingly. Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.
- Explain financial requirements to patients; collect and record copays as required.
- Perform registration functions for new and existing patients.
- Schedule patient appointments per guidelines given, and finalize patient schedules for previous day.
- Maintain confidentiality regarding all patients.
- Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
- Other duties as assigned.
Qualifications:
- Adapt to changing priorities and business needs.
- Is flexible and not easily flustered.
- Has great customer service skills.
- An ability to work in a fast paced innovative environment.
- An ability to focus on what is best for the team over the individual.
Full-time Benefits:
- Eligible for Medical, Dental, and Vision benefits with benefits beginning the first of the month after starting.
- Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!
- 401(k) matching.
- PTO offering with additional time off for volunteering.
- Axia-paid life insurance, short-term and long-term disability.
- Free counseling for colleagues and family members, including parents and parents-in-law.
Equal Opportunity Employer