Data Center Technician or IT Infrastructure Support
On-site in Santa Clara, CA, Headquarters
Contract of 6+ Months
Responsibilities:
- Quickly resolve tickets from India & US users related to:
- equipment installation: Gigamon equipment, 3rd party, able to lift 35lbs without assistance
- topology builds using fiber, copper, DAC cabling and optics from 1G to 400G
- cabling: copper, LC, MPO, MPO breakout; SM & MM, attenuators
- troubleshooting servers, OS, switches, PDUs, networking, Layer1
- OS installs on bare metal or VM (ESXi, vSphere, Ubuntu, RH)
- Other projects as needed or of interest to the candidate to learn.
Skills:
- Can work by oneself & excel at ticket resolution/customer satisfaction
- Can think outside of the box, creatively solve issues, understand the outcome without full requirements
- Clearly communicate to overseas & local users, ask questions for clarification
- Be on time to work, be available during scheduled work hours
- Time management, time slicing to handle multiple requests at one time
Working knowledge of:
- Operating Systems: ESXi, Linux, Windows
- Networking Concepts: dhcp, dns, ipv4 vs ipv6, ntp, nfs, switch: access vs trunk ports
- Copper vs Fiber (LC/MPO)
- General Technical Skills: HD (SATA, SAS, Nvme, RAID), RAM, Processors, ESD