Overview:
We are seeking a detail-oriented and proactive Customer Service Coordinator to support our client, a leading enterprise in the database and analytics industry. This role is ideal for a customer-focused professional who thrives in a fast-paced environment, has exceptional organizational skills, and can effectively manage communications and service requests. While the position is primarily remote, occasional onsite collaboration (2–3 days/month) at the Alpharetta office is required.
Location: Alpharetta, GA – Primarily Remote (Hybrid Onsite 2–3 Days per Month)
Contract Length: 6–9 Month W2 Contract
Responsibilities:
- Serve as the first point of contact for customer inquiries, service requests, and issue resolution.
- Maintain accurate records of customer interactions in the CRM system, ensuring timely updates and follow-up.
- Coordinate with internal teams to track, prioritize, and fulfill customer service needs.
- Assist with order processing, account updates, and documentation management.
- Monitor open cases to ensure resolution within established service-level agreements (SLAs).
- Prepare and distribute customer service reports to management.
- Support ongoing projects aimed at improving the customer experience and internal workflows.
Qualifications:
- 2+ years of customer service, account coordination, or administrative support experience.
- Strong communication skills, both verbal and written, with a customer-first mindset.
- Proficiency with CRM tools (Salesforce experience a plus) and Microsoft Office Suite.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Experience working in a technology, software, or data-focused environment preferred.
- Must be able to work primarily remote with occasional onsite meetings in Alpharetta, GA.